[Remote] Principal Software Engineer - ITSM Process Automation & AI

Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company focused on improving the health and well-being of the millions they serve. They are seeking a Principal Software Engineer to transform IT Service Management and Technology Lifecycle Management operations through automation and AI integration, aiming to enhance operational workflows and decision-making processes across the enterprise.ResponsibilitiesAutomate asset and lifecycle management processes including end-of-life tracking, refresh orchestration, and compliance monitoringRapidly develop AI skills and automation patterns necessary to model optimal paths for EOL work orchestration and completion. This includes building a catalog of repeatable skills for activities such as code-based updates (.net / java version updates) and server and O/S migrationsDesign and implement automation across incident, problem, and change management workflowsBuild end-to-end workflows that connect trigger, decision, and execution points to reduce manual effort and cycle timeIntegrate AI into operational workflows to improve incident triage, routing, root cause summarization, change risk prediction, and lifecycle risk modelingLeverage enterprise AI capabilities such as Claude Code, Azure AI/OpenAI, Gemini and internal AI platforms where applicableIntegrate and optimize ServiceNow, LeanIX, Apptio, CMDB, and related enterprise platformsEnsure clean, automated data flow across systems to improve interoperability, reduce duplicate entry, and strengthen decision supportBuild dashboards and insights for lifecycle risk, incident patterns, root cause trends, and change success/failure ratesEnable real-time operational visibility to support better prioritization and faster actionEstablish a scalable catalog of reusable AI-driven automation capabilities that application and technology teams leverage annually to plan, orchestrate, and execute EOL lifecycle activities with minimal manual effortAccelerate EOL lifecycle execution through AI-enabled orchestration, simplifying complex, cross-team workflows and reducing time to remediate unsupported technologies across the enterpriseDevelop standardized automation patterns and playbooks that group and sequence logical EOL activities (e.g., discovery, impact analysis, remediation planning, execution), eliminating redundant effort and driving consistencyEnable intelligent, application and technology-centric EOL planning, delivering clear visualization, inventory, and AI-recommended action plans for each application or technology to streamline decision-making and executionDrive rapid adoption of AI skills and tooling across ITSM and TLM teams, embedding AI into day-to-day operations to continuously optimize lifecycle management, reduce waste, and improve throughputImprove enterprise visibility into EOL risk and progress through automated insights, enabling proactive planning, faster execution, and measurable reduction in lifecycle-related risk exposureSkillsBachelor's degree or equivalent work experience10 or more years of engineering experience with automation, integration, or software/platform engineeringExperience with AI tools including Azure, Claude Code, OpenAIDemonstrated experience simplifying complex operational processes through software engineering and workflow automationStrong experience with APIs, scripting, and software development using technologies such as Python and/or JavaScriptExperience with ServiceNow development, configuration, integration, or workflow automationExperience with cloud technologies and modern automation frameworks, with Azure preferredStrong communication, systems thinking, and the ability to collaborate effectively across organizational boundariesPassion for automation, simplification, and improving how work gets done across enterprise IT operationsExperience applying AI to IT operations, workflow orchestration, or enterprise service managementKnowledge of ITSM disciplines including incident, problem, and change managementKnowledge of CMDB, asset management, and technology lifecycle management practicesExperience integrating enterprise platforms such as ServiceNow, LeanIX, Apptio, and related data/reporting toolsStrong data mindset with experience using metrics to improve quality, automation outcomes, and operational performanceBenefitsThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Medical, dental and vision benefits401(k) retirement savings planTime off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)Short-term and long-term disabilityLife insuranceAssociates or contractors who live and work from home in the state of California will be provided payment for their internet expense.Company OverviewDice is a job-searching platform for technology professionals. It is a sub-organization of DHI Group. It was founded in 1990, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is http://www.dice.com.Company H1B SponsorshipDice has a track record of offering H1B sponsorships, with 2 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.