[Remote] Principal Program Manager, Business Operations
Note: The job is a remote job and is open to candidates in USA. Zillow is a leading real estate platform in the U.S., and they are seeking a Principal Program Manager for Business Operations. This role will lead high-impact initiatives that protect revenue and ensure compliance, while managing cross-functional teams and translating strategy into operational reality.
Responsibilities
ā¢ Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing
ā¢ Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts
ā¢ Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept
ā¢ Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language
ā¢ Proactively identify, evaluate, and mitigate revenue and programmatic risks
ā¢ Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt
ā¢ Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies
Skills
ā¢ 10+ years of experience in strategy, business operations, analytics, or program management, with a track record of driving measurable business impact
ā¢ Experience designing and refining program workflows and tooling, leveraging AI and automation to improve speed, quality, and visibility across cross-functional teams
ā¢ Proven ability to break down complex, ambiguous problems, identify root causes, and deliver data-informed insights and innovative solutions
ā¢ Experience leading business integration across Product, Legal, Finance, GTM, and Operations, aligning strategies, policies, processes, and systems for enterprise-scale execution and risk management
ā¢ Skilled in cross-functional leadership, influencing without authority, navigating complex decision-making, and managing senior stakeholder relationships
ā¢ Demonstrated success leading large, sophisticated cross-functional initiatives while balancing competing priorities in a fast-paced environment
ā¢ Strong communication and presentation skills, with the ability to clearly articulate trade-offs, recommendations, and outcomes to diverse audiences
ā¢ Highly proficient in modern project management, analytics, and reporting tools (e.g., Google Workspace, Jira, Excel, Salesforce, Tableau); SQL experience is a plus
Benefits
ā¢ Equity awards based on factors such as experience, performance and location
Company Overview
ā¢ Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group. It was founded in 2005, and is headquartered in Seattle, Washington, USA, with a workforce of 5001-10000 employees. Its website is http://www.zillow.com.
Company H1B Sponsorship
ā¢ Zillow has a track record of offering H1B sponsorships, with 179 in 2025, 150 in 2024, 171 in 2023, 256 in 2022, 239 in 2021, 195 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply Now
Apply Now
Responsibilities
ā¢ Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing
ā¢ Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts
ā¢ Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept
ā¢ Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language
ā¢ Proactively identify, evaluate, and mitigate revenue and programmatic risks
ā¢ Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt
ā¢ Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies
Skills
ā¢ 10+ years of experience in strategy, business operations, analytics, or program management, with a track record of driving measurable business impact
ā¢ Experience designing and refining program workflows and tooling, leveraging AI and automation to improve speed, quality, and visibility across cross-functional teams
ā¢ Proven ability to break down complex, ambiguous problems, identify root causes, and deliver data-informed insights and innovative solutions
ā¢ Experience leading business integration across Product, Legal, Finance, GTM, and Operations, aligning strategies, policies, processes, and systems for enterprise-scale execution and risk management
ā¢ Skilled in cross-functional leadership, influencing without authority, navigating complex decision-making, and managing senior stakeholder relationships
ā¢ Demonstrated success leading large, sophisticated cross-functional initiatives while balancing competing priorities in a fast-paced environment
ā¢ Strong communication and presentation skills, with the ability to clearly articulate trade-offs, recommendations, and outcomes to diverse audiences
ā¢ Highly proficient in modern project management, analytics, and reporting tools (e.g., Google Workspace, Jira, Excel, Salesforce, Tableau); SQL experience is a plus
Benefits
ā¢ Equity awards based on factors such as experience, performance and location
Company Overview
ā¢ Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group. It was founded in 2005, and is headquartered in Seattle, Washington, USA, with a workforce of 5001-10000 employees. Its website is http://www.zillow.com.
Company H1B Sponsorship
ā¢ Zillow has a track record of offering H1B sponsorships, with 179 in 2025, 150 in 2024, 171 in 2023, 256 in 2022, 239 in 2021, 195 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply Now
Apply Now