[Remote] Principal Product Manager, Setup

Note: The job is a remote job and is open to candidates in USA. Vivint Smart Home is hiring a Principal Product Manager to own the end-to-end setup experience for our customers. This role is responsible for how millions of customers successfully onboard and activate their devices through the Vivint mobile app, ensuring the experience is simple, fast, and reliable at scale.ResponsibilitiesLead the customer-facing setup strategy for all hardware devices including cameras, panels, thermostats, sensors, etcBuild and gain alignment on the roadmap and map out technical integrationsWork across our broad sales organization to deeply understand their pain points and understand how we can reduce time and cost with net new product innovationDrive alignment across product, engineering, data science, design, and hardware to deliver setup experiences that are usable, reliable, and trustedCreate, define and roll-out success metrics for device setup and establish iteration loops, including quality, latency, relevance, engagement, and trustDrive cross-functional delivery of all setup features, from concept through launch and iteration, while owning the full product experience end-to-endSkills5+ years of product management experience shipping customer-facing products, or 3+ years' experience driving smart home and setup experiencesStrong customer empathy and ability to turn ambiguity into clear product directionProven track record of shipping customer-facing products and experiences to millions of usersExperience leading cross-functional teams across product, program, design, engineering, QA, and salesExcellent communication and product judgment with strong writing, crisp decision-making, and clear prioritizationAnalytical mindset with comfort defining metrics, measuring outcomes, and iteratingComfort operating in technically complex domains, including hardware and softwareBenefitsPaid holidays and flexible paid time awayEmployee/Friends/Family DiscountsMedical/dental/vision/life coverage & 24/7 Medical Hotline401(k) + Employer MatchEmployee Resource GroupsQuarterly Innovation WeeksCompany OverviewVivint offers an integrated smart home system along with in-home consultation, professional installation, monitoring, and support. It was founded in 1999, and is headquartered in Provo, Utah, USA, with a workforce of 10001+ employees. Its website is http://www.vivint.com.Company H1B SponsorshipVivint has a track record of offering H1B sponsorships, with 10 in 2025, 20 in 2024, 19 in 2023, 26 in 2022, 20 in 2021, 24 in 2020. Please note that this does not guarantee sponsorship for this specific role.