[Remote] Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX)

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, and they are seeking a Principal Product Manager to lead the integration of Five9 contact center services with Google GECX. This role involves defining product vision, driving innovation in AI, and collaborating with cross-functional teams to enhance customer experience through advanced AI capabilities.ResponsibilitiesDefine and drive the end-to-end product vision and strategy for Five9's integration with Google GECX aligning with company objectives and market opportunitiesOwn the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibilityServe as the internal and external thought leader on Five9-Google GECX integration, representing Five9 at industry events and with key customersConduct deep competitive and market analysis, identifying emerging trends in CX and autonomous agentsDefine detailed product requirements for the integration with Google GECX effort across Five9’s core apps, UX, data reporting and various digital channelsLead cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilitiesDesign and oversee the integration with Google’s AI agents that perform sophisticated customer experiences tasks including multi-step actions autonomously across every consumer touchpointBalance high-level strategic thinking with tactical execution, diving deep into technical details when neededPartner closely and effectively with Google R&D and GTM teams on this strategic partnershipDevelop compelling product positioning, packaging, and pricing strategies that highlight Five9's differentiated CX capabilities via Google GECXPartner closely with customers, ISVs, system integrators, and partners to gather insights, validate solutions, and drive measurable business outcomesLead beta programs and customer pilots, managing feedback loops and iterating rapidly based on real-world usageBuild business cases and ROI models that demonstrate the joint value of Five9 and Google GECXMentor product managers and associate product managers, elevating the team's capabilitiesFoster a culture of innovation, experimentation, and continuous learning within the product organizationChampion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered designSkills8+ years of experience in B2B SaaS product management, with significant focus on user experience and AI/ML-powered productsBachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree is a strong plusProven track record of successfully launching and scaling Applied AI products from conception through growthExceptional analytical and problem-solving skills, with demonstrated ability to make data-driven decisions in ambiguous situationsStrong business acumen with experience in product positioning, pricing, and go-to-market strategyOutstanding communication skills, able to influence senior stakeholders and translate complex technical concepts for diverse audiencesExperience leading through influence in matrixed, global organizations with distributed teamsTrack record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to drive product iterationsDeep domain expertise in Applied AI and autonomous agents, contact center quality assurance, or customer experience tech stacksExperience with forward deployment models, working directly with customers during implementation, onboarding, and optimization phases to drive adoption and value realizationStrong understanding of contact center operations, quality frameworks (COPC, Six Sigma, Lean), and performance management best practicesTechnical proficiency with LLM applications, prompt engineering, RAG architectures, and agentic design patterns (ReAct, Chain-of-Thought, tool use, multi-agent orchestration)Experience with AI agent orchestration frameworks and platformsBackground working in fast-paced, high-growth SaaS companies serving enterprise customersPrevious experience managing products in global, distributed teams across multiple time zonesBenefitsHealth, dental, and vision coverage, beginning on the first day of employment.Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.Short & Long-Term DisabilityBasic Life Insurance401k saving plan with employer matching.Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.Generous employee stock purchase plan.Paid Time OffCompany paid holidaysPaid volunteer hours12 weeks paid parental leave.Company OverviewFive9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.Company H1B SponsorshipFive9 has a track record of offering H1B sponsorships, with 4 in 2026, 13 in 2025, 15 in 2024, 13 in 2023, 20 in 2022, 15 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.