[Remote] Principal Product Manager, CX Products

Note: The job is a remote job and is open to candidates in USA. Bluehost is an all-in-one platform for small businesses to grow online. The Principal Product Manager will own and evolve the customer login and portal experience while leading customer discovery to uncover friction and opportunities, defining a clear product vision and strategy for customer experience and AI-driven features.ResponsibilitiesOwn and evolve the customer login and portal experience, balancing usability, security, and scaleLead customer discovery with SMB users to uncover friction, unmet needs, and opportunitiesDefine and execute a clear product vision, strategy, and roadmap for customer experience and AI-driven featuresPartner closely with UX, engineering, data, and AI teams to design intuitive, scalable experiencesUse data, experimentation, and customer insights to drive prioritization and continuous improvementThoughtfully integrate AI into the customer experience (personalization, automation, self-service)Act as the voice of the customer, advocating for clarity, simplicity, and usability across the productSkills5+ years of product management experience, with a strong focus on customer experience or UX-led productsProven experience owning core customer journeys (login, onboarding, portals, dashboards)Experience serving SMB customers; background in SaaS, software, eCommerce, or retail preferredHighly data-driven, with hands-on experience using analytics, experimentation, and metricsComfortable in a PM / UX hybrid role, collaborating closely with designers and engineersExperience building or using AI-powered features, or strong personal use of AI tools in your workflowA 'vibe coding' mindset—collaborative, iterative, and hands-on with engineeringThrive in fast-paced, ambiguous environmentsExperience modernizing customer portals or authentication flowsExposure to AI-driven personalization, automation, or self-serviceUX or design background, or deep experience partnering with design teamsFamiliarity with experimentation frameworks (A/B testing, feature flags)BenefitsHealth Insurance options to fit youHSAMedicalDentalVisionMatching 401KLife/AD&D/STD/LTDTuition ReimbursementPet InsuranceGenerous vacation policyBonusCompany OverviewTrusted by over 5M customers worldwide, Bluehost is the all-in-one platform empowering entrepreneurs, small businesses, agencies and developers to build, grow and run online with confidence. It was founded in 2003, and is headquartered in Pleasanton, California, USA, with a workforce of 501-1000 employees. Its website is http://velayattv.net.Company H1B SponsorshipBluehost has a track record of offering H1B sponsorships, with 1 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.