[Remote] Principal Product Manager

Note: The job is a remote job and is open to candidates in USA. Twilio is a company focused on shaping the future of communications and empowering developers worldwide. They are seeking a highly skilled and motivated Principal Product Manager to join their Trust Hub product team, responsible for overseeing KYC Platform products and enhancing registration experiences while maintaining KYC standards.ResponsibilitiesDevelop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company's goals and objectivesLead cross-functional teams to drive planning, design, development, and launch of products that execute on the visionDeeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use storiesDefine key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure successManage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organizationMentor junior PMs on product management best practices and support their professional developmentConduct regular data-driven business reviews that analyze product execution and revenue/market accomplishmentsSkillsMinimum of 10 years of experience in product management in SaaS, IaaS or PaaSProven track record of leading successful product launches and driving product strategiesCommand of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomesExcellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholdersStrong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goalsInitiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challengesBachelor in Computer Science, Engineering, or equivalent practical experienceExperience building products/services related to APIs, developer experienceExperience working with telecommunications or other regulated ecosystemsBenefitsCompetitive payGenerous time offAmple parental and wellness leaveHealthcareA retirement savings programTwilio’s equity plan and corporate bonus planHealth care insurance401(k) retirement accountPaid sick timePaid personal time offPaid parental leaveCompany OverviewTwilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.twilio.com/.Company H1B SponsorshipTwilio has a track record of offering H1B sponsorships, with 12 in 2026, 215 in 2025, 168 in 2024, 209 in 2023, 369 in 2022, 264 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role.