[Remote] Principal Product Designer

Note: The job is a remote job and is open to candidates in USA. Taxwell is a leading digital tax filing platform that aims to help everyday Americans maximize their tax refunds. They are seeking a Principal Product Designer to advance their product design discipline, focusing on AI-powered products and collaborating with cross-functional teams to enhance customer experiences.ResponsibilitiesDefine user experiences and interfaces for product prototypes in keeping with industry standards and best practicesTranslate user needs and business requirements into compelling experiences and strategies across complex, multi-touchpoint journeysCreate user journeys, user flows, and interactive prototypes across multiple customer journeys and interfacesAbility to use vibe coding tools to communicate in code while establishing patterns and best practicesDefine the organization’s approach to designing AI-powered products and features, establishing frameworks, patterns, and principles that guide how AI is experienced by usersDesign innovative product features that leverage generative AI to transform how users discover, complete, and engage with tax filingEstablish design principles and interaction patterns for AI-native experiences that scale across multiple surfaces and productsAdvise senior leaders on design initiatives, strategies, and the strategic role of AI in the product experienceLead the development of product design best practices, templates, and trainings to increase design knowledge and standards for the organization, with a focus on AI-native design methodologiesDefine metrics to manage and measure design success and prioritize enhancementsCollaborate with product management, engineering, and data to shape product roadmaps and prioritize featuresPartner with product and engineering leadership to shape the company’s AI product strategy and roadmapDevelop and communicate product vision through storytelling, high-fidelity prototypes, and working software to leadership and cross-functional partnersExcel at delivering compelling and impactful presentations, setting the example for how to use storytelling to influence and persuade othersCollaborate with leadership to support team member development, including AI skill-building across the design organizationMentor and elevate design quality across the team through design reviews, feedback, and craft leadershipBuild and facilitate AI design training programs that upskill the entire design teamDefine the vision for how AI transforms the design practice at Taxwell, from tools and workflows to the products we build for customersEvaluate emerging AI capabilities (LLMs, multimodal models, agentic AI) and translate them into actionable product and design opportunitiesLead cross-functional initiatives that create competitive differentiationBuild systems, not one-off features, pipelines and agent-driven workflows that take in customer feedback, generate specs, prototype solutions, and shipBuild and facilitate AI training programs that upskill the entire design teamEstablish organizational quality standards for AI-augmented workDefine guardrails for AI-powered experiences that balance innovation with user trust and ethical considerationsOwn the outcomes at the organizational level, not just your own work, but the quality bar for how AI is used across the design team and larger organizationSkillsBachelor's degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors, or a related field10+ years of experience or equivalent expertise designing solutions for software, web applications, or mobile native apps8+ years of experience or equivalent expertise using industry-standard design and prototyping tools to create low- and high-fidelity designs and define the workDeep proficiency with AI-powered design tools and workflows, with a track record of integrating AI capabilities into the design process and championing adoption across teamsDemonstrated experience designing AI-powered products or features at scale—including conversational AI, intelligent automation, agentic workflows, personalization engines, or predictive experiences with proven ability to ship to production with real outcomesDemonstrated expertise defining success criteria and key performance indicators (KPIs) used to measure design effectivenessDemonstrated experience influencing, negotiating with, and gaining buy-in from stakeholders, including executive leadershipDemonstrated ability to develop an experience design discipline for an organization, including creation and facilitation of trainings, establishing design standards, and tool enablementExcels at delivering compelling and impactful presentations and sets the example for how to use storytelling to influence and persuade othersAbility to work independently on multiple concurrent projects and provide mentorship to other designersAbility to facilitate conversations and drive outcomes across the businessCan show examples of redesigning how product ships: abandoning the previous status quo and reinventing the process with AI at the coreResume must include a link to your design portfolioMaster's degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, or a related fieldDemonstrated ability working with SaaS consumer productsExperience defining AI design strategy for an organization including establishing when and how AI should be integrated into user experiencesProficiency with vibe coding and ability to lead teams that use AI-assisted development tools to accelerate design-to-development workflowsExperience with responsible AI design practices including bias mitigation, explainability, and inclusive design for AI-driven experiencesThought leadership in the AI design space through conference talks, published writing, or recognized contributions to the design communityExperience unlocking designers to ship code in production, with a clear understanding of the tradeoffs involvedCompany OverviewTaxACT develops a tax preparation software that offers guidance and ensures a maximum tax refund. It is a sub-organization of Blucora. It was founded in 1998, and is headquartered in Cedar Rapids, Iowa, USA, with a workforce of 51-200 employees. Its website is http://www.taxact.com/.