[Remote] Principal Partner Solutions Consultant

Note: The job is a remote job and is open to candidates in USA. Cresta is a leading company in AI-driven customer experiences, helping major brands enhance their customer interactions through its unified AI platform. As a Principal Partner Solutions Consultant, you will manage relationships with partners, ensuring they are equipped to deliver joint solutions while driving revenue growth through strategic partnerships and collaboration with internal teams.ResponsibilitiesServe as a trusted advisor and platform expert, connecting technical capabilities to strategic business outcomes for partners and customersConnect the dots between platform functionality and the outcomes it can drive for partners and their end customersDrive partner success through executive presentations, solution demonstrations, strategic asset creation, and technical presales supportCreate and deliver executive-ready presentations that translate complex technical concepts into clear business outcomes, adapting messaging and depth for partner, customer, and executive stakeholdersDirectly support the partnerships sales team by collaborating on individual partner opportunities to provide tactical guidanceDevelop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growthLead strategic solution design discussions and serve as the escalation point for complex partner opportunities, technical challenges, and product feedbackCultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partnersCollaborate with potential and existing partner relationships to provide direct support through strategic platform guidance and solving tactical challengesHelp enable partners on value proposition, solution capabilities, and technical positioning for current and future productsContribute to scalable partner solution frameworks, best practices, and enablement assets that increase partner self-sufficiency and accelerate joint customer successInfluence and align stakeholders across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale Cresta's partner strategyWork closely with the Partnerships team to continuously identify challenges, recommend solutions, and improve Cresta's partner program and offeringsStay connected in a fast-paced environment that continuously changes product capabilities and roadmap, competitive landscape and strategy, and best practices to maximize our success as a companySkills10+ years of experience in customer-facing roles, including 5+ years in technical pre-sales within high-growth SaaS or AI environments5+ years of experience working in the Contact Center spaceExperience working with ISV, SI, and BPO partners in SaaS or enterprise technology environmentsDemonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiencesAbility to translate business requirements into technical solutionsProven ability to work cross-functionally with Sales, Product, and Engineering teamsExcellent communication skills — able to explain complex technical concepts clearly to diverse audiencesStrong project management and organizational skillsCompany OverviewCresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.Company H1B SponsorshipCresta has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.