[Remote] Principal Operations Business Partner, Citrix Product

Note: The job is a remote job and is open to candidates in USA. Citrix is a leading cloud solution provider, and they are seeking a Principal Operations Business Partner to enhance operational rigor and execution within their Product and Specialist organizations. The role involves driving accountability, tracking product adoption, and proactively identifying business risks while collaborating cross-functionally to implement solutions.ResponsibilitiesOwn and drive core operational cadences across Product and Specialist teams to review key deals, ensure effective handoffs, and improve execution qualityEstablish and maintain operational rigor for tracking product adoption, account health, and execution risksDefine, track, and drive accountability to business KPIs, ensuring consistent performance measurement against targetsLead end‑to‑end preparation for QBR/QPRs, annual planning, and ongoing account assignment governanceProactively identify business risks, execution gaps, and friction points, surfacing issues early with data‑backed recommendationsTranslate ambiguous problems into clear processes, metrics, and action plansPartner cross‑functionally to close process gaps and drive durable solutions—not just recommendationsDocument current‑ and future‑state processes to establish scalable playbooks and operational standardsAssess downstream impacts to the field organization and drive targeted communication and enablement as neededSkillsProven experience leading complex, cross‑functional initiatives between Product Organizations and Go‑To‑Market teamsOperational mindset, push for standardization and cross-team alignment, drive alignment when no natural owner existsAbility to frame risk and recommendations at strategic level (more advisory/trusted advisor than just data support); bridge between product strategy and field reality / toolsDemonstrated success operating as a self‑starter, prioritizing work effectively across multiple high‑stakes initiativesStrong problem‑solving and analytical skills, with the ability to break down complex or ambiguous issues into executable actionsTrack record of creating structure where none exists and improving operational discipline at scaleAbility to influence across multiple functions and leadership levels without formal authorityData‑driven mindset with experience defining KPIs and using insights to guide leadership decisionsComfortable operating in fast‑paced, high‑growth, and evolving environmentsBachelor's degree required; advanced degree a plus12+ years of progressive experience in operations, business analytics, or a related field within a technology or high‑growth environmentProven success executing high‑impact initiatives that require cross‑departmental alignmentStrong written, verbal, and executive‑level communication skillsAbility to work independently with minimal oversight while partnering effectively across teamsCompany OverviewCitrix offers a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments. It is a sub-organization of Cloud Software Group. It was founded in 1989, and is headquartered in Fort Lauderdale, Florida, USA, with a workforce of 5001-10000 employees. Its website is https://www.citrix.com/.Company H1B SponsorshipCitrix has a track record of offering H1B sponsorships, with 1 in 2026, 7 in 2023, 130 in 2022, 185 in 2021, 153 in 2020. Please note that this does not guarantee sponsorship for this specific role.