[Remote] Principal Infrastructure Engineer

Note: The job is a remote job and is open to candidates in USA. Ooma, Inc. empowers people to connect in smarter ways through their cloud-based communication platform. The Principal Infrastructure Engineer will lead the Infrastructure Services team, ensuring high availability and scalability of production services while driving architecture, reliability, and automation.ResponsibilitiesDesign, build, and evolve infrastructure supporting production services across network and systems domains, ensuring high availability, performance, and scalabilityDrive improvements to reliability, redundancy, and overall service delivery across infrastructure environmentsServe as a senior escalation point for complex production issues, troubleshooting and resolving critical incidents impacting service availabilityLead by example through hands-on technical contribution and ownership of challenging infrastructure problemsOversee and optimize on-premises network infrastructure, including switching, routing, firewalls, and load balancing, while ensuring security and resilienceArchitect and manage Linux systems, virtualization platforms, and server infrastructure to support stable, high-performing environmentsLead the development and adoption of automation across network and systems environments, implementing Infrastructure as Code (IaC) to standardize operationsReduce manual processes and improve consistency across deployments and operational workflowsPartner with Engineering, Development, QA, and Application teams to support services and align infrastructure with business and application requirementsAct as a technical bridge to drive successful delivery of cross-functional initiativesEstablish and enforce infrastructure best practices and standards while mentoring team members and elevating overall technical capabilityDrive continuous improvement across infrastructure design, operations, and documentationEvaluate, design, and implement AI-assisted tooling to improve reliability, performance, and operational efficiencyFoster the development, implementation, and progression of AI-based tools and software to streamline infrastructural tasks and expedite completion of projects and initiativesSkills12+ years of experience in infrastructure engineering, including deep expertise in network engineering (routing, switching, firewalls, load balancing) and systems engineering (Linux, virtualization, server hardware), along with a Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience may be considered)Proven experience supporting production environments in on-premises datacenters, with a strong focus on reliability and operational stabilityStrong hands-on expertise in Linux administration and performance optimization across complex environmentsSolid understanding of core networking protocols and platforms, including BGP, OSPF, TCP/IP, Juniper Junos, and Arista EOS, is essentialDemonstrated ability to troubleshoot issues across the full infrastructure stack, from hardware through network and systems layersExperience implementing automation and Infrastructure as Code using tools such as Terraform, Ansible, or similar is requiredProficiency in scripting (Python, Bash, or equivalent) to support automation and operational efficiencyFamiliarity with network and systems automation frameworks and modern infrastructure practicesAbility to operate both strategically and tactically, with a track record of owning and delivering large-scale infrastructure initiatives in fast-paced environmentsStrong collaboration skills, with the ability to work effectively across cross-functional teams and communicate complex technical conceptsExperience with containerization and orchestration technologies such as Kubernetes and Docker is strongly preferredFamiliarity with hybrid or cloud environments (AWS, GCP, Azure) would be valuableExposure to monitoring, observability, and capacity planning tools and practices is a plusBackground in high availability, disaster recovery, and failover design is considered an advantageBenefitsComprehensive Medical/Dental/Vision insurance for you and eligible dependentsHMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)FSA Healthcare & Dependent CareCommuter BenefitsVoluntary Accident, Critical Illness, Hospital Indemnity and Legal401(k), including employer match, and RothEmployee Stock Purchase Plan (ESPP)Paid Time off, Sick Time, as well as corporate holidays observedEmployee Assistance ProgramLife Balance benefits with Travel Assistance Services and Identity TheftAdditional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.Company OverviewOoma delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. It was founded in 2003, and is headquartered in Sunnyvale, California, US, with a workforce of 501-1000 employees. Its website is https://www.ooma.com/.Company H1B SponsorshipOoma, Inc. has a track record of offering H1B sponsorships, with 1 in 2026, 3 in 2025, 14 in 2024, 5 in 2023, 14 in 2022, 18 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.