[Remote] Principal Engineer / Salesforce Business Consultant

Note: The job is a remote job and is open to candidates in USA. Nagarro is a Digital Product Engineering company that builds innovative products and services across various digital mediums. They are seeking a Salesforce Business Consultant who will lead CRM transformation for manufacturing clients by advising on strategy, designing solutions, and ensuring successful implementation of Salesforce platforms.ResponsibilitiesClient Advisory & CRM TransformationLead discovery workshops with manufacturing clients to understand strategy, sales and service models, channels (direct, OEM, distributor, dealer), and key KPIsAssess current CRM/legacy landscape, identify gaps, and define a Salesforce-centric target stateDesign CRM transformation roadmaps with Salesforce as the strategic CRM platform, including phases, scope, and rollout planRedesign end-to-end business processes (Lead-to-Opportunity-to-Order / Quote-to-Cash, Key Account Management, After-Sales & Service, Warranty, Field Service, Partner/Dealer Management) aligned to Salesforce best practicesAct as trusted advisor to senior client stakeholders (Sales, Service, Operations, IT leadership) on CRM strategy, governance, and operating modelsOwn end-to-end Salesforce solution architecture for manufacturing CRM engagements, primarily across Sales Cloud, Service Cloud, Experience Cloud, and, where relevant, Manufacturing Cloud, Field Service, Revenue Cloud/CPQ, and CRM AnalyticsDefine data model, object relationships, security model, environment strategy, and integration patterns with ERP (SAP, Oracle, Dynamics, Infor), MES, PLM, pricing engines, and other systemsProduce solution blueprints, high-level design, and effort estimates; ensure designs are scalable, maintainable, and aligned to Salesforce best practices and platform limitsGuide functional consultants and technical teams during delivery, reviewing user stories, configurations, and customizations for alignment with the solution designContribute to internal accelerators, templates, and industry-specific assets for manufacturing CRMPartner with sales and account teams to qualify opportunities and define solution and delivery approachesLead Salesforce demos tailor-made for manufacturing scenarios (e.g., key account planning, complex opportunity management, CPQ quoting flows, warranty and service flows, dealer/distributor portals, field service scenarios)Prepare solution slides, architecture overviews, and walkthroughs for client presentations, including oral RFP defensesTranslate RFP/RFI requirements into Salesforce-based solutions and clearly documented scope, approach, and assumptionsBuild and articulate the business case and ROI for CRM transformation, linking Salesforce capabilities to commercial and operational outcomes (pipeline growth, win rates, forecast accuracy, service response time, first-time-fix rate, dealer performance, customer satisfaction)Advise clients on CRM governance, operating models, and Salesforce roles (product owner, key users, admins, CoE structure)Support definition of role-based Salesforce usage models for sales reps, KAMs, service agents, and partner usersProvide input to change, communication, and training plans and help design meaningful KPIs and dashboards to monitor CRM adoption and performance. Promote data quality and disciplined CRM usage (account/contact hygiene, opportunity and pipeline management, case and service data) to enable reliable reporting and analyticsServe as design authority for one or more projects, ensuring coherence across workstreams and vendorsParticipate in and sometimes lead key Agile ceremonies (workshops, backlog refinement, sprint planning, showcases), clarifying requirements and validating sprint outcomesIdentify risks and issues related to solution design, scope, or integration early and propose mitigation optionsSupport UAT planning, test scenario definition for end-to-end CRM flows, go-live readiness assessment, and hyper careSkills8 - 12 years total experience, with at least 5+ years focused on Salesforce CRM (Sales Cloud, Service Cloud, and/or Experience Cloud)4 - 6 years working with manufacturing organizations or clients (discrete, process, industrial equipment, automotive, high-tech manufacturing, etc.)Significant experience in an SI/consulting environment in client-facing roles (consultant, lead consultant, solution architect, engagement lead)Proven track record of leading 2 – 3 years + full lifecycle Salesforce implementations from discovery through go-live and adoptionExperience delivering Salesforce in ERP-integrated enterprise environmentsBachelor's degree in business, Engineering, Information Systems, Computer Science, or related disciplineSalesforce certifications strongly preferred such as Salesforce Certified Administrator (and/or Advanced Administrator), Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Experience Cloud Consultant, Field Service, Manufacturing Cloud, or CPQ SpecialistStrong functional expertise in Sales Cloud (accounts, contacts, opportunities, pipelines, forecasting, territory management, account hierarchies)Strong functional expertise in Service Cloud (cases, SLAs, entitlements, service processes, knowledge, omni-channel, service console)Experience with Experience Cloud for partner and customer portals (especially dealer/distributor portals and B2B self-service)Familiarity with manufacturing-specific concepts such as Make-to-Order, Make-to-Stock, Engineer-to-Order, channel sales models, dealer networks, installed base/assets, service contracts, warranties, and field service operationsAbility to translate business needs from sales, service, and operations into Salesforce capabilities and realistic roadmapsStrong commercial acumen in the consulting context (scope management, estimation, risk assessment, identification of upsell/cross-sell opportunities)Excellent communication and presentation skills, confident in workshops and executive-level meetingsStrong stakeholder management and facilitation skills, able to navigate complex client organizations and competing prioritiesAnalytical, structured, and outcome-driven, comfortable operating in ambiguous environments and creating clarity for clients and teamsExperience leading and mentoring junior consultants and collaborating with distributed onshore/offshore delivery teamsSalesforce in ManufacturingHands-on or design experience with Manufacturing Cloud, Field Service, CPQ / Revenue Cloud, and CRM Analytics (Tableau CRM)Solid understanding of Salesforce architecture components (data model, security, sharing, integration options, environment and deployment strategy)Ability to design meaningful reports and dashboards that align with manufacturing KPIs (sales funnel, win/loss, margin, forecast accuracy, service SLAs, partner performance)Company OverviewNagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. It was founded in 1996, and is headquartered in Munich, Bayern, DEU, with a workforce of 10001+ employees. Its website is http://www.nagarro.com.Company H1B SponsorshipNagarro has a track record of offering H1B sponsorships, with 21 in 2026, 189 in 2025, 261 in 2024, 280 in 2023, 240 in 2022, 153 in 2021, 240 in 2020. Please note that this does not guarantee sponsorship for this specific role.