[Remote] Principal Coordinator, Support Operations

Note: The job is a remote job and is open to candidates in USA. Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. The role focuses on providing technical support for laptop and mobile device issues, troubleshooting, and assisting with onboarding new agents. Responsibilities Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests Interact with end users via soft phone or chat modules to resolve software and hardware issues Utilize Service Now as the ticketing tool to track and escalate tickets for end users Assist with onboarding of new Agents by training and allow others to shadow Perform other tasks as needed and instructed by your manager Skills High School Diploma, GED or equivalent certification At least 1 year of remote help desk support experience Associate's Degree in Computer Science, Information Systems, and Engineering 2+ years of remote help desk support experience 1+ year of Mac support experience 1+ year of Windows OS support experience ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate Benefits A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being Company Overview Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is