[Remote] Principal Business Consultant, AI

Note: The job is a remote job and is open to candidates in USA. NiCE is a leading software company known for its innovative solutions in AI and digital transformation. The Principal Business Consultant, AI role focuses on delivering excellence in AI solutions and driving ROI for customers by leading consulting projects and managing stakeholder relationships.ResponsibilitiesLead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutionsConsult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirementsProvide best practice recommendations to design and implement self-service and AI software solutions, ensuring customers fully optimize their business processes and maximize potentialCollaborate with product development teams to provide feedback and suggest improvements based on client experiencesOwn and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagementBuild long-term relationships with customers, becoming a trusted advisorOrganize and guide application and data consultants through program leadership, acting as the consulting engagement quarterbackManage consulting programs with continuous alignment with the entire product implementation programEstablish and monitor progress toward business success criteria for each product and business unitMap business cases into action items and solution designsAlign launch strategies with use cases and value prioritiesSecure buy-in from different stakeholders (internal and external)Provide input into technical project plans, ensuring business requirements and best practices are fully capturedDevelop and deliver presentations to demonstrate the value and capabilities of our software solutionsAnalyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insightsSkillsMinimum of 5 years of experience in self-service or AI software domainsDegree in Business, Information Technology, or a related field preferredExperience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow)Knowledge management expertiseExperience with generative AI in the customer service domain is a plusIVR/Routing/ACD experience preferredExperience in business process improvement and customer successProven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic partnershipsLed project teams and demonstrated operational performance improvements with significant benefitsMulti-industry experience preferredExcellent verbal, written communication, and presentation skills are a mustDegree in Business, Information Technology, or a related field preferredExperience with generative AI in the customer service domain is a plusIVR/Routing/ACD experience preferredMulti-industry experience preferredCompany OverviewNiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B SponsorshipNiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.