[Remote] Principal AI Project Manager, CX

Note: The job is a remote job and is open to candidates in USA. NiCE is a global leader in software solutions, recognized for its innovation in AI and customer experience. They are seeking a Principal AI Project Manager who will lead complex, enterprise-scale AI programs, ensuring successful delivery and alignment with business value while mentoring project teams and influencing stakeholders.ResponsibilitiesLead end‑to‑end delivery of enterprise AI, GenAI, and software programsServe as the senior executive‑level partner for customersOversee delivery plans, governance, resourcing, and issue resolutionGuide technical, product, engineering, data science, and AI/ML teamsDrive executive readouts and steering committee sessionsMentor project and program managersInfluence prioritization and roadmap decisionsNavigate ambiguity and multi‑team environmentsFull‑lifecycle AI/GenAI program leadershipExperience with conversational AI, LLMs, NLU, and automationEvaluation of AI models, data readiness, and performance KPIsHands‑on prompt engineering and quality evaluationRisk mitigation across AI safety, governance, and complianceCost optimization for AI/ML operationsSkills15+ years of project/program management experienceProven record of leading AI/GenAI deploymentsExceptional leadership in guiding project teamsInfluencing stakeholdersShaping customer outcomesLead end-to-end delivery of enterprise AI, GenAI, and software programsServe as the senior executive-level partner for customersOversee delivery plans, governance, resourcing, and issue resolutionGuide technical, product, engineering, data science, and AI/ML teamsDrive executive readouts and steering committee sessionsMentor project and program managersInfluence prioritization and roadmap decisionsNavigate ambiguity and multi-team environmentsFull-lifecycle AI/GenAI program leadershipExperience with conversational AI, LLMs, NLU, and automationEvaluation of AI models, data readiness, and performance KPIsHands-on prompt engineering and quality evaluationRisk mitigation across AI safety, governance, and complianceCost optimization for AI/ML operations15+ years managing enterprise technology programsExtensive AI/GenAI delivery experienceProven executive-level communication and relationship managementStrong financial, analytical, and strategic decision-makingExpertise with MS Project, Salesforce, Power BI, Rocketlane, etcPMP requiredPgMP or AI PMI preferredBenefitsJoin an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.Company OverviewNiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B SponsorshipNiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.