[Remote] Press Release Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Muck Rack is the leading SaaS platform for public relations and communications professionals. They are seeking a detail-oriented Press Release Operations Specialist to support customers in distributing press releases and managing newsroom content, ensuring timely and accurate delivery while providing operational support during high-visibility communications moments.ResponsibilitiesSupport customers through the press release distribution process from submission to deliveryTroubleshoot formatting, scheduling, publishing, and distribution issuesAssist customers with newsroom management and publishing functionalityMonitor release status and provide updates or confirmations as neededEscalate technical issues to Product and Engineering teams when appropriateCommunicate clearly and professionally during urgent or time-sensitive situationsMaintain and improve internal documentation, workflows, and operational processesPartner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issuesSkillsStrong written and verbal communication skillsExceptional attention to detail and organizational abilitiesAbility to manage multiple priorities and deadlines simultaneouslyComfortable working in a fast-paced, customer-facing environmentQuick learner who enjoys mastering new tools, platforms, and workflowsCalm, professional, and solutions-oriented under pressureExperience in customer support, operations, or customer-facing rolesFamiliarity with PR, media relations, press release distribution, or newsroom workflowsAP Style familiarityExperience supporting SaaS products, CRM systems, or ticketing platformsProactively incorporate AI tools into day-to-day work to improve productivity and accelerate deliveryBenefitsTotal compensation for this role consists of base salary and a quarterly bonus plan.We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.For all other countries, we have competitive pay bands based on market standards.Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company.Fully distributed team with a permanent remote setupHome office stipend, phone and internet reimbursement, coworking membershipVirtual and in-person team bonding (lunches, events, competitions)Competitive geo-neutral pay in the U.S.Annual reviews to ensure equity and market alignmentStandardized bonus or commission structure401(k) with employer contributionsEquity opportunitiesComprehensive medical, dental, vision, disability, and life insurance for employees and dependents100% premium coverage for individuals on high-deductible plans24/7 Virtual Care and Employee Assistance ProgramEmployer-funded HSA contributions and other pre-tax benefitsQuarterly wellness stipend and free Headspace subscription4+ weeks of PTO, plus paid sick and mental health days13 paid holidays with the option to swap for personal daysUp to 16 weeks of fully paid parental leaveTransparent pathways for internal mobility and promotionBi-annual performance reviews, team workshops, and leadership trainingUnlimited access to Coursera and O’Reilly2 additional PTO days annually for learning and developmentCommitment to equity and valuing diverse perspectivesAgile, founder-led company focused on collaboration and innovationTrusted by 3,000+ companies worldwideCompany OverviewMuck Rack is a public relations management platform that enables organizations to connect with journalists to generate media coverage. It was founded in 2009, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is http://muckrack.com.