[Remote] Presales Solution Architect - Amazon Connect

Note: The job is a remote job and is open to candidates in USA. TTEC Digital is a company focused on enhancing customer experiences through technology. They are seeking a Presales Solution Architect to serve as a technical expert in AWS and Amazon Connect, working closely with clients to develop innovative solutions that meet their business goals.ResponsibilitiesBe the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customersFiguring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solutionDesign innovative solutions based on customer needs, requirements, and input that incorporateLead technical discovery with customers during the sales cycleDeliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer ExperienceWork closely with Business Development in defining technical strategy for opportunity pursuits and territory planningDevelop Presentations, Proposals, and Workshops based on customer needEducate customers, partners, and peers on the value and benefits of AWSCreate Statements of Work that will implement the vision of the customerLead Workshops with Customers and Prospects on AWSBuild and nurture relationships with AWS and other vendor Solution Architects and Technical LeadersContribute to and leverage TTEC’s Solution FrameworksProvide support for RFP ResponseWork closely with Product and Services leadership to identify trends in Customer Needs to grow portfolioHelping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and moreSkills3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.)3+ years of expertise in Amazon Connect and AWS7+ years of experience in information technology or application developmentRelevant Certifications or Accreditations in AWSAbility to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposalsExcellent communication skills with the superpower to translate complex technical concepts to a variety of audiencesExperience working with Customers and PartnersAbility to travel up to 30% for Customer and Partner meetingsBenefitsMedical, dental, visionTax-advantaged health care accountsFinancial and income protection benefitsPaid time off (PTO) and wellness time off.Company OverviewTTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions. It was founded in 2022, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://ttecdigital.com.Company H1B SponsorshipTTEC Digital has a track record of offering H1B sponsorships, with 3 in 2026, 26 in 2025, 18 in 2024, 17 in 2023, 26 in 2022, 12 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.