[Remote] Premier Loan Consultant

Note: The job is a remote job and is open to candidates in USA. Fiserv is a global leader in Fintech and payments, connecting financial institutions and consumers. The Premier Loan Consultant role focuses on enhancing client interactions and service delivery through strategic planning and expertise in loan operations.ResponsibilitiesAct in partnership with clients to identify their objectives and deliver tailored suggestions and solutions that align with their needsLead training sessions and facilitate best practice discussions with client groups, both onsite and virtually, to enhance their understanding and utilization of the Premier Core systemReview processes and workflows to ensure that deposit products meet client expectations and industry standardsDocument all activities, challenges, and resolutions in a client-facing operational format, providing follow-up support and building strong client relationshipsCommunicate customer suggestions for product enhancements and ensure proper handling and follow-up by relevant teamsSimulate or recreate customer issues to effectively resolve user operating difficultiesCollaborate with other department personnel to discuss problems or inquiries, offer technical assistance and ensure proper resolution handlingWork closely with Account Managers and Client Partners to monitor service delivery and product performanceParticipate in ongoing training to achieve the level of technical expertise required to address complex challenges effectivelyEngage actively in team efforts to develop training materials, client presentation methods, and internal Advisory Services administrative processesPerform other duties as required to contribute to the overall success of the client advisory teamSkillsPreferred bachelor's degree in business administration, Finance, or equivalent work experience3-5 years of experience with Fiserv Premier applications, particularly in Loan Accounting System, Collateral Accounting System, Customer Information File, Transaction Management system, Collateral, Tran Codes, Interest 3 method, Escrow, Premier Loan Specification, and extensive experience in Loan operations, including analysis and profitability assessments of deposit accounts2-5 years of experience in banking operations and back-office functions, specifically related to deposits and account managementMinimum of three years in client/customer service support roles; training experience is a plusWillingness to travel domestically 40% to 65% of the timeYou must currently possess valid and unrestricted U.S. work authorization to be considered for this roleBenefitsFuel Your Life program to support physical, financial, social, and emotional well-beingPaid holidays and generous time away policiesNo-cost mental health support through Employee Assistance ProgramsLiving Proof program to recognize your peers’ extra effort with points redeemable for rewardsEight Employee Resource Groups to foster a collaborative culture and expand your networkUnparalleled professional growth with training, development, and internal mobility opportunitiesRetirement planning and discounted shares with the Employee Stock Purchase PlanMedical, dental, vision, life, and disability insurance options available day oneTuition assistance and reimbursement programPaid parental, caregiver, and military leaveCompany OverviewFiserv, Inc. It was founded in 1984, and is headquartered in Brookfield, Wisconsin, USA, with a workforce of 10001+ employees. Its website is https://www.fiserv.com/en/solutions/insights-and-optimization/systems-integration-services.html.