[Remote] Pre-Registration I - Patient Accounts Financial Assistance Pre-Registration

Note: The job is a remote job and is open to candidates in USA. Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. The Pre-Registration I position is responsible for facilitating the patient intake process by performing accurate data entry of patient demographic and insurance information, while providing exceptional customer service.ResponsibilitiesDemonstrates through behavior Kettering Health’s mission, vision and services standards as outlined in the organization’s trainingMaintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)Demonstrates successfully to resolve customer inquiriesAdhere to all established workflows, scripting, and department greetingsCreate delightful customer experience by setting proper expectations and consistently following through with end-usersDocuments all interactions and consistently update consumer records in the relevant technology system(s)Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, Pre-Access colleagues, and leadersAchieves individual key department performance objectives such as quality assurance and productivityMaintain knowledge of Pre-Access and Kettering Health offerings to provide exceptional servicesHandle sensitive matters courteously and with professionalism. When appropriate, escalate with leadership for proper awareness and/or resolutionAdhere to department policies and procedures and HIPAA regulationsPerform other duties as assigned by department leadersSkillsHigh school diploma requiredOne-year customer service experience requiredAbility to articulate the mission of Kettering Health and Pre-AccessStrong attention to detail and ability to take initiative to resolve inquiries and issuesDemonstrated personal commitment to promoting and providing excelled customer serviceDemonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleaguesExhibits desire to continuously learn, improve service delivery, and work in a team environmentAbility to listen and document notes simultaneouslyAbility to read, analyze, and interpret verbal and written instructionMaintains high energy and positive attitudeAbility to remain calm under pressureAdapts to change and balances multiple priorities in a fast-paced environmentDemonstrates regular, consistent and punctual attendanceEffective communicator in English, both orally and in writingComputer Proficiency: Microsoft Office Suite programs and basic keyboard typing skillsTechnological aptitude to accomplish additional programs and technologies, including CRM, telephony, electronic health records, and other potential systemsPrevious registration/medical office experience preferredDemonstrated competency in working in teams and ability to effectively communicate with all levelsProficient in computer skills and phone skillsAbility to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional mannerMust have the ability to perform as a collaborative team memberCompany OverviewKettering Health is a healthcare company that provides faith-based community care to patients. It was founded in 1964, and is headquartered in Dayton, Ohio, USA, with a workforce of 10001+ employees. Its website is http://ketteringhealth.org.Company H1B SponsorshipKettering Health has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.