[Remote] Post-Implementation Consultant - CRM Suite (Remote)
Note: The job is a remote job and is open to candidates in USA. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The CRM Suite Managed Services Consultant provides remote professional services to live clients for ongoing application enhancement and operations, ensuring continuous improvement and adoption of their applications.
Responsibilities
• Provide consulting on best practices and overall solutions based on requirements
• Develop, leverage, and maintain expertise in our Vault platform and CRM product
• Develop a trusted advisor relationship with Veeva stakeholders and the customer
• Partner with key stakeholders to translate requirements into solutions
• Build, test, and deploy changes to live environments
• Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines
• Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting
• Educate customers on product and platform releases as well as industry best practices for operational success
• Facilitate building a team culture that is a continuously growing and collaborative team environment
Skills
• 3+ years of experience in software configuration and administration for CRM or Healthcare/Life-Sciences Enterprise Software
• Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations
• Ability to autonomously deliver professional services in a remote capacity supporting multiple clients
• Customer service or consulting experience with multiple client responsibility
• Veeva CRM experience/knowledge
• Veeva Vault platform experience/knowledge
Benefits
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
Company Overview
• Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. It was founded in 2007, and is headquartered in Pleasanton, California, USA, with a workforce of 5001-10000 employees. Its website is
Responsibilities
• Provide consulting on best practices and overall solutions based on requirements
• Develop, leverage, and maintain expertise in our Vault platform and CRM product
• Develop a trusted advisor relationship with Veeva stakeholders and the customer
• Partner with key stakeholders to translate requirements into solutions
• Build, test, and deploy changes to live environments
• Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines
• Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting
• Educate customers on product and platform releases as well as industry best practices for operational success
• Facilitate building a team culture that is a continuously growing and collaborative team environment
Skills
• 3+ years of experience in software configuration and administration for CRM or Healthcare/Life-Sciences Enterprise Software
• Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations
• Ability to autonomously deliver professional services in a remote capacity supporting multiple clients
• Customer service or consulting experience with multiple client responsibility
• Veeva CRM experience/knowledge
• Veeva Vault platform experience/knowledge
Benefits
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
Company Overview
• Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. It was founded in 2007, and is headquartered in Pleasanton, California, USA, with a workforce of 5001-10000 employees. Its website is