[Remote-Position] Customer Data Analyst
We're building our team and are looking for a creative Customer Data Analyst! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role. Â Â About SimpliSafe
WeÂre a high-tech home security company thatÂs passionate about protecting the life youÂve built and our mission of keeping Every Home Secure. And weÂve created a culture here that cares just as deeply about the career youÂre building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We donÂt just want you to work here. We want you to grow and thrive here.
WeÂre embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, weÂre growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
What youÂll do
As a Customer Data Analyst, youÂll play a vital role in building, optimizing, governing and sharing SimpliSafeÂs customer data assets. Your expertise in SQL and data structures will be essential as you develop and maintain critical customer data sourcesÂincluding demographic, behavioral, and primary customer feedback. YouÂll work to get these high quality data sets into the hands of your technical and non-technical stakeholders to enable important decisions across the business. Additionally, you will provide technical support to the platforms that support the collection and enrichment of key customer data (eg, Qualtrics survey platform, Braze messaging platform, and conversational analytics platform, etc) to continuously improve the quality and breadth of customer data collected and actioned against.
Key Responsibilities
 Build, maintain, and optimize high quality customer data sources including customer demographic profiles, behavioral, and voice-of-customer survey data
 Collaborate with data engineering and analytics teams to ensure data structures are effective, accessible, and aligned with business needs
 Develop and maintain data validation processes and documentation for customer data assets to support cross-functional accessibility and accuracy.
 Support customer marketing with targeted customer audiences for campaigns
 Provide technical support for customer insights platforms (Qualtrics survey platform, conversational analytics platform) including requirements gathering, design of survey sampling logic, data extraction and curation
 Collaborate cross-functionally to ensure data quality and relevance, making insights actionable for both technical and non-technical team
 Own regular cadence of KPI reporting across VoC studies and synthesis of emerging trends to enable Operational teams action against findings
What YouÂll Bring
 3+ years of experience in data analysis, data management, or a similar role with a strong focus on customer data.
 BachelorÂs degree in Data Science, Information Management, Marketing Analytics, or related field.
 Advanced SQL skills with demonstrated experience in querying large, complex data sets. Experience with code development cycle, GIT, and data pipeline tools (eg, Dagster) a plus.
 Proficiency in data structures, data governance, and data quality management.
 Strong communication skills, with the ability to convey technical concepts to non-technical audiences and influence stakeholders.
 Experience with data visualization and business intelligence tools.
 A collaborative mindset and problem-solving skills, with the ability to turn data insights into actionable recommendations.
What Values YouÂll Share
 Customer Obsessed  Putting customers at the center of our work and developing long-term relationships.
 Aim High  Challenging ourselves and raising the bar.
 No Ego  Embracing a Âno job too small attitude with humility and openness.
 One Team  Collaborating to achieve success.
 Lift As We Climb  Supporting the growth and success of others around us.
 Lean & Nimble  Working with agility and efficiency in a dynamic environment.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected]. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
WeÂre a high-tech home security company thatÂs passionate about protecting the life youÂve built and our mission of keeping Every Home Secure. And weÂve created a culture here that cares just as deeply about the career youÂre building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We donÂt just want you to work here. We want you to grow and thrive here.
WeÂre embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, weÂre growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
What youÂll do
As a Customer Data Analyst, youÂll play a vital role in building, optimizing, governing and sharing SimpliSafeÂs customer data assets. Your expertise in SQL and data structures will be essential as you develop and maintain critical customer data sourcesÂincluding demographic, behavioral, and primary customer feedback. YouÂll work to get these high quality data sets into the hands of your technical and non-technical stakeholders to enable important decisions across the business. Additionally, you will provide technical support to the platforms that support the collection and enrichment of key customer data (eg, Qualtrics survey platform, Braze messaging platform, and conversational analytics platform, etc) to continuously improve the quality and breadth of customer data collected and actioned against.
Key Responsibilities
 Build, maintain, and optimize high quality customer data sources including customer demographic profiles, behavioral, and voice-of-customer survey data
 Collaborate with data engineering and analytics teams to ensure data structures are effective, accessible, and aligned with business needs
 Develop and maintain data validation processes and documentation for customer data assets to support cross-functional accessibility and accuracy.
 Support customer marketing with targeted customer audiences for campaigns
 Provide technical support for customer insights platforms (Qualtrics survey platform, conversational analytics platform) including requirements gathering, design of survey sampling logic, data extraction and curation
 Collaborate cross-functionally to ensure data quality and relevance, making insights actionable for both technical and non-technical team
 Own regular cadence of KPI reporting across VoC studies and synthesis of emerging trends to enable Operational teams action against findings
What YouÂll Bring
 3+ years of experience in data analysis, data management, or a similar role with a strong focus on customer data.
 BachelorÂs degree in Data Science, Information Management, Marketing Analytics, or related field.
 Advanced SQL skills with demonstrated experience in querying large, complex data sets. Experience with code development cycle, GIT, and data pipeline tools (eg, Dagster) a plus.
 Proficiency in data structures, data governance, and data quality management.
 Strong communication skills, with the ability to convey technical concepts to non-technical audiences and influence stakeholders.
 Experience with data visualization and business intelligence tools.
 A collaborative mindset and problem-solving skills, with the ability to turn data insights into actionable recommendations.
What Values YouÂll Share
 Customer Obsessed  Putting customers at the center of our work and developing long-term relationships.
 Aim High  Challenging ourselves and raising the bar.
 No Ego  Embracing a Âno job too small attitude with humility and openness.
 One Team  Collaborating to achieve success.
 Lift As We Climb  Supporting the growth and success of others around us.
 Lean & Nimble  Working with agility and efficiency in a dynamic environment.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected]. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now