[Remote] Platform Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. They are seeking a Platform Operations Analyst to improve the reliability, quality, and scalability of their B2B and direct-to-parent products by troubleshooting production issues and performing SQL-level investigations. Responsibilities • Investigate and diagnose B2B and D2P product issues in live production environments • Use SQL and internal tooling to validate data and identify root causes • Distinguish between product bugs, data inconsistencies, configuration issues, and usage errors • Independently resolve low-to-medium complexity issues where possible • Create clear, reproducible bug reports when Engineering involvement is required • Partner with Customer Success on escalations and customer-facing explanations • Support report customization, QA customization, and integration troubleshooting • Assist with product testing by identifying bugs and root causes • Surface recurring issue patterns and opportunities for product or system improvements Skills • 0–2 years of experience in a technical role supporting SaaS products or internal systems • Comfortable writing SQL queries and working with production data • Strong problem-solving skills and interest in debugging complex systems • Ability to work independently with guidance and prioritize multiple issues • Clear written communication skills, including documenting issues and findings • Collaborative cross functional team player • Experience working in healthcare or regulated environments Benefits • Stock options • Health benefits • 401(k) plan • 4 weeks of PTO per year Company Overview • Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. It was founded in 2023, and is headquartered in Denver, Colorado, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship • Frontera has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply tot his job