REMOTE PHI - Telephone Service Representative
Job
Title: Telephone
Service Representative Location: Remote We
are seeking a dedicated and detail-oriented Telephone
Service Representative to join our remote team. In this role, you will be the first point
of contact for our clients, providing timely and professional
customer support. Your primary responsibility will be to answer
incoming calls, respond to customer inquiries, resolve issues, and
provide information on behalf of our clients. As
a remote team member, you must be comfortable working
independently, demonstrating reliability and excellent
communication skills. You will need to adapt quickly to varying
client needs and call volumes while adhering to company policies
and procedures. We strive to deliver an exceptional level of
service, and you will play a crucial role in helping us meet those
standards by delivering outstanding support to our clients. This
is not a telemarketing or sales position—your focus will be on
service, not selling. Handle customer inquiries via phone in a
courteous and professional manner. Provide accurate information to clients,
maintaining a customer-service-driven approach. Ensure proper documentation and data entry
after each interaction. Maintain exceptional attendance and
punctuality. Uphold professional phone etiquette and a
positive attitude. Adhere to company policies, including
maintaining a drug-free work environment.RequirementsStrong attention to
detail and commitment to customer
satisfaction.Minimum typing speed
of 25 words per minute. Ability to
communicate effectively and professionally with
clients. Good data entry
skills. Drug-free and able to
maintain a positive, professional attitude.Technical Requirements for Work from Home: Windows Machines:Windows 11 Pro.16GB of RAM.Quad-core processor with a CPU speed of at least 2.5 GHz.Mac Machines: Supported versions of macOS with all updates. Minimum of 16GB of RAM with an M series chip.All Computer Set-Ups Must Have: Dual monitors (19” each) with widescreen recommended for better software experience. Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload. Ethernet connection required (Wi-Fi and satellite are not acceptable). No data caps on internet usage. A webcam for meetings, training, and quality monitoring. A noise-canceling headset to maintain clear communication with customers. Must have antivirus protection (Windows Defender is not allowed).BenefitsPTO ProgramFlexible ScheduleReferral Program
Apply Now
Title: Telephone
Service Representative Location: Remote We
are seeking a dedicated and detail-oriented Telephone
Service Representative to join our remote team. In this role, you will be the first point
of contact for our clients, providing timely and professional
customer support. Your primary responsibility will be to answer
incoming calls, respond to customer inquiries, resolve issues, and
provide information on behalf of our clients. As
a remote team member, you must be comfortable working
independently, demonstrating reliability and excellent
communication skills. You will need to adapt quickly to varying
client needs and call volumes while adhering to company policies
and procedures. We strive to deliver an exceptional level of
service, and you will play a crucial role in helping us meet those
standards by delivering outstanding support to our clients. This
is not a telemarketing or sales position—your focus will be on
service, not selling. Handle customer inquiries via phone in a
courteous and professional manner. Provide accurate information to clients,
maintaining a customer-service-driven approach. Ensure proper documentation and data entry
after each interaction. Maintain exceptional attendance and
punctuality. Uphold professional phone etiquette and a
positive attitude. Adhere to company policies, including
maintaining a drug-free work environment.RequirementsStrong attention to
detail and commitment to customer
satisfaction.Minimum typing speed
of 25 words per minute. Ability to
communicate effectively and professionally with
clients. Good data entry
skills. Drug-free and able to
maintain a positive, professional attitude.Technical Requirements for Work from Home: Windows Machines:Windows 11 Pro.16GB of RAM.Quad-core processor with a CPU speed of at least 2.5 GHz.Mac Machines: Supported versions of macOS with all updates. Minimum of 16GB of RAM with an M series chip.All Computer Set-Ups Must Have: Dual monitors (19” each) with widescreen recommended for better software experience. Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload. Ethernet connection required (Wi-Fi and satellite are not acceptable). No data caps on internet usage. A webcam for meetings, training, and quality monitoring. A noise-canceling headset to maintain clear communication with customers. Must have antivirus protection (Windows Defender is not allowed).BenefitsPTO ProgramFlexible ScheduleReferral Program
Apply Now