[Remote] Pharmacy Strategic Account Executive

Note: The job is a remote job and is open to candidates in USA. MacroHealth is a healthcare technology company that operates an intelligent marketplace platform aimed at enhancing healthcare purchasing. The Pharmacy Strategic Account Executive is a senior client-facing role responsible for managing and growing relationships with complex pharmacy accounts, serving as a strategic consultant and ensuring alignment with clients' goals and operational needs.ResponsibilitiesManage and cultivate strategic relationships at senior levels with clients, consultants, brokers, and producers to foster valued business partnerships, demonstrate business acumen, and maintain an active networkServe as the primary pharmacy subject matter expert for strategic planning, consultation, and ongoing account management, overseeing a book of business for complex, multi-client accounts involving multiple custom benefit designsProactively engage clients to understand evolving needs, business plans, and financial objectives, driving retention and satisfaction by ensuring continuous alignment with MacroHealth’s pharmacy benefit solutionsAct as a trusted advisor on pharmacy benefit design, formulary strategy, utilization management, specialty pharmacy, and emerging pharmacy trendsReview and present new products, services, capabilities, and technologies to secure pharmacy renewals and achieve add-on sales, ensuring retention, profitability, and growth of existing businessAnalyze client data and organizational financial objectives to recommend appropriate pharmacy benefit products and services including formulary management, clinical programs, specialty pharmacy, and network managementDevelop, implement, and execute comprehensive business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling opportunitiesIdentify and proactively address potential retention risks through data-driven strategies and pre-emptive client engagementLead the design, implementation, and ongoing management of pharmacy benefit programs – including formulary updates, plan design changes, and vendor coordinationOversee pharmacy-related RFPs, renewals, and vendor evaluations in partnership with internal stakeholdersEnsure pharmacy solutions align with client goals, regulatory requirements, and MacroHealth’s organizational strategyDevelop client-specific action plans and long-term strategies for specific account needs, providing client-centric feedback to influence product development and solution offeringsCoordinate all contract and ongoing pharmacy operational aspects of services, communicating effectively with senior-level executives, legal, internal departments, and external vendorsSupport clients during implementation of service contracts and throughout the relationship, advocating for and resolving escalated pharmacy service issues in a timely and professional mannerManage client activity efficiently using CRM tools for maximum visibility, meticulously following up to close open issues, and providing regular updates and insights to management on client health and retention strategiesIdentify operational risks or gaps and proactively drive resolution across cross-functional teamsAnalyze pharmacy utilization and financial data to identify trends, risks, and opportunitiesPrepare and deliver clear, actionable insights for client presentations, quarterly business reviews, and annual planningPartner with analytics teams to ensure accurate, timely, and meaningful pharmacy reporting that informs client strategyServe as a pharmacy subject matter resource for internal teams, supporting education, enablement, and consistency of deliveryContribute to the evolution of pharmacy marketplace processes, best practices, and client experience standardsParticipate in product development and provide client-centric market intelligence to shape the pharmacy solution strategySkillsBachelor's degree in business administration, Healthcare Administration, Pharmacy, or a science-related field5+ years of progressive experience in pharmacy benefit management, pharmacy consulting, healthcare advisory, or client-facing roles for pharmacy programs or sales experienceMinimum of 3 years in a Client Manager, Strategic Account Executive, or senior consultant role focused on account management, client retention, and/or growthDemonstrated experience managing complex, multi-client pharmacy accounts with custom benefit designsExperience working with or presenting to brokers, consultants, employers, health plans, and/or PBMs at senior leadership levelsTrack record of driving retention and measurable growth outcomes in pharmacy or managed careDeep understanding of pharmacy benefit design, formulary management, utilization management, specialty pharmacy, and pharmacy economicsStrong financial acumen with the ability to analyze, model, and present pharmacy cost and utilization dataExcellent presentation, communication, and negotiation skills with comfort engaging C-suite and senior client executivesDemonstrated ability to manage multiple complex initiatives and stakeholder relationships simultaneouslyProficiency with CRM platforms (e.g., Salesforce, ChurnZero) for pipeline and account managementBroad, in-depth knowledge of managed care concepts, market dynamics, and regulatory landscapeMaster's degree (MBA, MHA, MPH, or equivalent)Doctorate (PharmD, PhD, or equivalent)Active Pharmacist license (RPh or PharmD)Project Management Professional (PMP) or Six Sigma certificationExperience in a health plan, PBM, or pharmacy consulting firmDemonstrated use of AI tools (e.g., Copilot, ChatGPT, Claude) in a professional or non-professional setting, including effective prompt engineering to support data analysis, querying, or reporting workflowsBenefitsCompetitive compensation package including base salary, bonus, equity, comprehensive benefits, and flexible work options.Company OverviewMacroHealth is a health informaton technology company that provides healthcare network optimization and claims settlement services. It was founded in 2017, and is headquartered in Kirkland, Washington, USA, with a workforce of 51-200 employees. Its website is https://www.macrohealth.com/.