[Remote] Personal Lines Retention Agent

Note: The job is a remote job and is open to candidates in USA. HUB International is a leading global insurance brokerage that powers the digital insurance platform VIU by HUB. The Personal Lines Retention Agent role focuses on providing high-level service to individual clients and maintaining strong customer relationships through effective communication and support in a call center environment. Responsibilities Successfully work in a call center type of environment Process endorsement requests for personal lines insurance policies; secure pricing from carrier if needed Manage account documentation; send documentation to insured and follow up to ensure it was received and submitted to the carrier Maintain follow-up system with insurance carriers to ensure requests are processed timely Furnish underwriters with additional information as requested Issue certificates of insurance and evidence of property forms to clients and clients representatives upon request Process lost policy release forms; transmit correspondence to insureds and carriers Perform other specific duties and projects as assigned by management Daily manage the agency interface system (download); ensure all transactions are matched so revenue is recorded accurately by month end May provide sales support, which includes rating policies and entering policy information into database Pursue a program for personal and professional development Skills Active P&C License High school graduate or equivalent (some college a plus) 1+ year experience in sales or customer service Excellent customer service and communication skills Proficient in computer skills and basic software packages Intermediate to expert computer acumen Acts decisively and demonstrates good judgment Strong oral and written communication skills Strong attention to detail with excellent time management and decision-making skills Benefits Performance-based, uncapped commission structure Bonus incentives Comprehensive benefit and total compensation packages Health, dental, vision, life, and disability insurance FSA, HSA, and 401(k) accounts Paid-time-off benefits Company Overview HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is