[Remote] Personal Lines Customer Services Representative

Note: The job is a remote job and is open to candidates in USA. Brown & Brown is a company built on meritocracy with a unique culture that rewards self-starters. They are seeking a Personal Lines Customer Services Representative to assist incoming callers and respond to chats, primarily serving West Coast customers.ResponsibilitiesHandle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer serviceAssist customers in servicing accounts; respond to inquiries in a timely and professional mannerNavigate a variety of online carrier platforms; assist and train customers in sameLearn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quicklyRun wildfire and brush mapping reportsProcess non coverage related policy endorsementsDistribute general email inquiries to appropriate staff membersDirect phone inquiries to appropriate staff members as neededPursue a program of personal and professional developmentSkillsMinimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experienceProficient with MS OfficeExceptional telephone demeanorWorking knowledge of carrier websitesExperience with Agency Management Software SystemsBenefitsMedical/Rx, Dental, Vision, Life Insurance, Disability InsuranceESPP; 401k; Student Loan Assistance; Tuition ReimbursementFree Mental Health & Enhanced Advocacy ServicesPaid Time Off, Holidays, Preferred Partner Discounts and more.Company OverviewBrown & Brown delivers risk management solutions to help protect and preserve what our customers value most. It was founded in 1939, and is headquartered in Daytona Beach, Florida, US, with a workforce of 10001+ employees. Its website is http://www.bbrown.com.