[Remote] Personal Experience Rep I - Part Time (20 Hour)

Note: The job is a remote job and is open to candidates in USA. Wright-Patt Credit Union is seeking Personal Experience Representatives I to deliver extraordinary service in a unique virtual teller environment. The role involves processing cash and inquiry transactions for member-owners while adhering to policies and procedures, and proactively suggesting products and services to help members manage their financial needs.ResponsibilitiesProvide extraordinary service by being knowledgeable, engaging with members, making members feel valued and consistently apply defined service standardsUnderstand and answer members’ questions and concerns by actively listening and offering guidanceProcess a variety of transactions via a virtual environment for member-owners accurately and efficiently; including, but not limited to: deposits and withdrawals, identifying and responding to account inquires and questions, processing payments (including creation or modification of ACH and EFT transfers), handling card service inquires and requests, reviewing check holds and releasing holds within defined parameters, account maintenance, etcEnsures proper policies, procedures, risk mitigation activities, and operating controls are followedReports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigatedFollow applicable security, member identification, and fraud prevention policies, procedures and practicesAssure member verification is handled according to WPCU policies for all transactionsDemonstrate a strong ability to identify, analyze and solve problems with varying degrees of complexityIdentify and make appropriate referrals for member-owners that will result in members saving better, borrowing smarter and learning a lotLook for ways to enhance members’ relationships by building trust and confidencePerform miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies, supporting Member Help Center, as requested, etcSkillsMust have a High School Diploma or equivalent or ten (10) years equivalent work experienceMust be able to handle high volume transactions in a fast-paced video banking environmentMust be comfortable, professional, and friendly on cameraExcellent analytical, communication, and interpersonal skillsMust be able to learn and use a variety of software applications such as Microsoft Office, Teller Enterprise (Video Banking) and the Credit Union's core processing systemsAbility to multi-task by operating multiple monitors and software systems at the same timeMust have accurate keyboarding skillsSome secondary education preferredPrior experience in a retail service environment or teller/cashier experience is preferredCompany OverviewWright-Patt Credit Union is a not-for-profit member-owned financial institution. It was founded in 1932, and is headquartered in Fairborn, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.wpcu.coop/.



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