[Remote] PCI Compliance Specialist, with French

Note: The job is a remote job and is open to candidates in USA. VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering a single, integrated solution for risk mitigation. The PCI Compliance Specialist will provide world-class customer support for clients navigating the PCI-DSS compliance process, ensuring timely and accurate resolutions to inquiries. Responsibilities Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels Skills Minimum education: High school diploma or equivalent 1+ years of experience in a call center customer support role Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook Collaborative, upbeat, and customer-focused Clear communicator with active listening skills Professional phone presence and soft skills Detail-oriented and able to handle multiple tasks Solid decision-making and problem-solving abilities Benefits Medical Dental Vision Other benefits Company Overview VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. It was founded in 2019, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is