[Remote] Payments Operations Associate (Remote — South America / Canada)

Note: The job is a remote job and is open to candidates in USA. Revley is the operating system for high-scale subscription commerce, routing transactions for enterprise brands. The role involves executing daily payment operations, ensuring merchant applications are submitted and documents collected, while following established procedures.ResponsibilitiesSubmit MID applications to processors (NMI, Kurv, PayArc, Nuvei, Airwallex, Stripe, others)Collect merchant KYC documents (LLC docs, ID, bank statements, processing statements, EIN)Follow up with processor underwriting teams every 3–5 business daysRespond to RFIs within 24–48 hoursSet up gateway connectionsPull API credentials, store in 1Password, notify engineeringSet up chargeback prevention tool enrollments per instructionsConfigure Shopify checkout settings per engineering instructionsUpdate the CRM daily — every merchant, every processor, every status, every blockerCommunicate with merchants and processor reps on Slack and emailMaintain credential hygiene — every key goes in 1Password, nowhere elseFollow per-processor checklists — Stripe is 1–3 days, Airwallex is 2–4 weeks, NMI is 1–5 daysFlag issues proactively — application rejected? Processor going dark? You don't wait. You escalateSkillsObsessively organized — one missing document delays an application by weeksStrong English (written and spoken) — daily communication with merchants, processors, and leadershipProactive follow-up instinct — if something's pending 5 days, you're already chasing itComfortable with tools — CRM, Slack, 1Password, Google Drive. You pick up new tools fastDetail-oriented with sensitive data — API keys and payment credentials dailyAvailable 9AM–6PM EST — South America or Canada timezone requiredBenefitsGround-floor role at a fast-growing commerce platformOpportunity to grow into a senior payments ops roleComprehensive trainingKnowledge base + playbooks for every processorWork directly with the founding teamCompany OverviewRevley is building the revenue operating system for high-growth, subscription-driven brands. It was founded in 2022, and is headquartered in New York, NY, US, with a workforce of 11-50 employees. Its website is https://Revley.io.