[Remote] Patient Service Representative

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a multi-specialty healthcare organization serving patients across eastern Massachusetts. The Patient Service Representative role supports patient communication and administrative functions, directly impacting patient experience and clinic operations.ResponsibilitiesScreen incoming patient inquiries via phone, online messages, or other channelsProvide courteous, patient-focused communication and problem resolutionAddress patient satisfaction, flow, and compliance issues, advocating for patients as neededCommunicate operational difficulties and escalate issues to supervisors when necessaryHandle patient requests for forms, medication renewals, referrals, and authorizationsReview and update patient records including demographics, physician selection, and insurance informationMaintain effective communication with patients, interdisciplinary teams, providers, and agenciesMonitor appointment schedules to optimize clinic utilization and support patient needsAssist with data collection and ensure accuracy in reports such as no-show and telephone statisticsParticipate in problem-solving initiatives focused on productivity and quality improvementEngage in special projects and department-specific programsSkillsHigh School Diploma, GED, or equivalent work experienceAt least 18 years of ageMinimum 1 year of customer service experienceExperience with electronic medical records (EMR) or aptitude to learn EMR systemsProficiency in Microsoft Outlook, Teams, Word, and ExcelExperience managing appointments and verifying patient eligibility using digital platformsReside within commutable distance to Quincy, MAAbility to work full time, Monday through Friday, with flexible 8-hour shifts during business hours (8:30 am to 5:00 pm) and occasional overtimeAt least 1 year of experience in a clinical settingFamiliarity with patient-related documentsBenefitsComprehensive packageIncentive programsEquity stock purchase401k contributionsCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.