Remote Patient Intake Coordinator Full Time
Position Overview
The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state regulations and guidelines.
ā¢ *Remote work from home position - prefer candidates in the Eastern time zone**
Essential Job Functions
ā¢ Responds to referral source and office inquires by communicating accurate and complete information
ā¢ Coordinates multiple telephone calls from internal/external customers and directs callers or tasks appropriately
ā¢ Establishes good working relationships between the location and referral sources to ensure further referrals from that source
ā¢ Reviews documentation sent by the referral source for accuracy and completeness
ā¢ Documents all forms required to process a referral in its entirety with no missing information
ā¢ Enters all referral information in real time into the Electronic Medical Record (EMR) to provide visibility across the team
ā¢ Partners with colleagues in the location to staff each case with an appropriate, skilled professional to provide the services requested and ordered
ā¢ Photocopy, fax, route, scan, or email information as needed or requested
ā¢ Maintains department logs/tracking systems as requested
ā¢ Other duties as assigned
Requirements
ā¢ High school diploma or GED
ā¢ Proficient in Microsoft Office, including Outlook and TEAMS
ā¢ Ability to work after hours, on-call schedule
ā¢ Familiarity with the Microsoft operating system, Outlook email is a necessity
ā¢ Data entry: 40 words per minute/10,000 keystrokes per hour.
ā¢ Ability to communicate accurately and succintly in email.
ā¢ Basic knowledge of how the medical industry and insurances function.
Preferences
ā¢ One (1) year previous office work experience preferred
ā¢ Healthcare experience a plus
ā¢ Bilingual experience
ā¢ Familiarity with Microsoft Teams, HomeCare Homebase, Careport portals and EPIC portals a plus
ā¢ Multi-tasking
ā¢ Fast-paced environment
The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state regulations and guidelines.
ā¢ *Remote work from home position - prefer candidates in the Eastern time zone**
Essential Job Functions
ā¢ Responds to referral source and office inquires by communicating accurate and complete information
ā¢ Coordinates multiple telephone calls from internal/external customers and directs callers or tasks appropriately
ā¢ Establishes good working relationships between the location and referral sources to ensure further referrals from that source
ā¢ Reviews documentation sent by the referral source for accuracy and completeness
ā¢ Documents all forms required to process a referral in its entirety with no missing information
ā¢ Enters all referral information in real time into the Electronic Medical Record (EMR) to provide visibility across the team
ā¢ Partners with colleagues in the location to staff each case with an appropriate, skilled professional to provide the services requested and ordered
ā¢ Photocopy, fax, route, scan, or email information as needed or requested
ā¢ Maintains department logs/tracking systems as requested
ā¢ Other duties as assigned
Requirements
ā¢ High school diploma or GED
ā¢ Proficient in Microsoft Office, including Outlook and TEAMS
ā¢ Ability to work after hours, on-call schedule
ā¢ Familiarity with the Microsoft operating system, Outlook email is a necessity
ā¢ Data entry: 40 words per minute/10,000 keystrokes per hour.
ā¢ Ability to communicate accurately and succintly in email.
ā¢ Basic knowledge of how the medical industry and insurances function.
Preferences
ā¢ One (1) year previous office work experience preferred
ā¢ Healthcare experience a plus
ā¢ Bilingual experience
ā¢ Familiarity with Microsoft Teams, HomeCare Homebase, Careport portals and EPIC portals a plus
ā¢ Multi-tasking
ā¢ Fast-paced environment