[Remote] Patient Financial Specialist

Note: The job is a remote job and is open to candidates in USA. ERC Pathlight is a leading treatment provider for mood, anxiety, and trauma-related conditions, committed to changing lives through compassionate care. The Patient Financial Specialist plays a vital role in guiding patients through their financial obligations while collaborating with various teams to ensure accurate financial planning and support.ResponsibilitiesEducate patients on their financial obligations, including co-insurance, deductibles, and fees related to various care levels (RES, PHP, IOP, VIOP, etc)Review verification of benefits (VOB) and estimated patient responsibilities, addressing inquiries regarding billing, step-down services, and other feesProcess, review, and support the patient throughout the financial aid application process. Communicate clearly with internal teams and the patient the results of the applicationSet up Payment Plans when neededBill all lodging charges as applicablePost all Financial Aid adjustments & Payments for LodgingManages and resolves patient share of cost balances in alignment with organizational cash flow targetsHelp plan transitions between levels of care when requiredCommunicate insurance interruption w/ treatment teams when neededObtain signed patient MAFR due to insurance non-coverage when neededPrepare and process financial paperwork for new admissions and ongoing care programs as it applies to financial aid, payments, and RFPsScan, upload, and maintain accurate financial records in appropriate systems as applicableCommunicate with the claims department and internal teams to resolve ongoing billing issues and ensure accounts are updated & accurateKeep internal metrics and patient financial data current in Salesforce, MMD, Nova, and/or other designated systemsEnsure compliance with financial policies and proceduresSupport patients with financial inquiries, offering clear explanations and appropriate options for payment plans or adjustmentsSkillsHighschool Diploma or GED- RequiredStrong interpersonal skillsClear communication skills, both verbally and in writingMust have a commitment to excellent customer service and a strong understanding of mathematical principlesBA in Healthcare or related fieldHealthcare related higher education (post high school)1+ year of experience in healthcare setting to include: payment/adjustment posting, identification and management of patient responsibility and patient financial counselingPreferred experience in Behavioral HealthcareBenefitsCompetitive compensationComprehensive medical, dental, and vision coverageGenerous Paid Time OffParental Leave benefitsRetirement benefitsTuition reimbursement to help you continue growing in your careerCompany OverviewPathlight is part of a leading national mental health care system. It was founded in 2006, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.pathlightbh.com/.