[Remote] Patient Financial Recovery Specialist

Note: The job is a remote job and is open to candidates in USA. Firstsource is a company focused on providing customer service solutions, and they are seeking a Patient Financial Recovery Specialist. The role involves assisting hospital patients with their accounts, managing payment options, processing payments, and ensuring accurate account information while adhering to company policies.ResponsibilitiesRespond to incoming patient calls and initiate outbound calls to patients using our automated dialing systemAid patients in managing their accounts, which includes arranging payment options for outstanding balancesProcess credit card payments efficiently over the phoneIdentify and gather updated insurance informationInvestigate "Explanation of Benefits" from insurance providers to understand payment details and discrepanciesEvaluate patients for charity eligibility, address general inquiries, and resolve account-related issues and concernsSeamlessly navigate multiple patient account systems and payment platformsMaintain precise and current information in account notes within the relevant systemsConsistently achieve designated collection and productivity objectives as assigned by managementUphold strict confidentiality when handling account informationAdhere to the established policies and procedures as outlined in the Employee Handbook and the Employee Code of ConductActively engage in the Corporate Compliance Program and maintain a vigilant awareness of its guidelinesEnsure a confidential and well-organized remote work areaProvide assistance with other projects as directed by managementSkillsHigh School Diploma or equivalent requiredProficiency in effective communication with patients, colleagues, and management, whether in-person or via remote virtual chat platformsConsistently maintain a courteous and professional demeanorSelf-discipline to stay focused and productive with minimal supervisionExhibit initiative and creativity in fulfilling job responsibilitiesSkillfully prioritize multiple tasks through time management and organizational abilitiesPossess a strong command of PC operations and the capacity to type at a rate of 30-40 words per minutePrefer previous experience with providing customer service and work within a call center environmentPrefer previous experience with the medical billing processCompany OverviewFirstsource provides BPO solutions to organizations in banking, healthcare, telecoms, and media. It was founded in 2000, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is http://www.firstsource.com.