[Remote] Patient Experience Coordinator - FuzeRx

Note: The job is a remote job and is open to candidates in USA. Fuze Health is dedicated to improving healthcare by connecting patients with essential resources and care providers. The Patient Experience Coordinator plays a vital role in supporting Central Operations by managing patient inquiries and ensuring high-quality service standards. This position focuses on delivering exceptional customer service and maintaining patient satisfaction through effective communication and collaboration.ResponsibilitiesRespond to all patient and customer inquiries through phone, messaging, and internal systems, providing accurate information and timely resolutionsReview and resolve escalated problem orders to identify root causes and implement effective solutionsInteract with patients regarding prescription claims, order status, and shipping updates with professionalism and empathyManage inbound calls from patients, insurance partners, and customers; route calls to appropriate departments as neededWork closely with internal teams to ensure smooth workflows and provide operational support when neededMaintain a positive, empathetic, and professional attitude in all interactions to promote a patient-first experienceStrive to exceed key performance indicators (KPIs) and service-level expectations for both internal and external partnersDemonstrate flexibility in a fast-paced environment and embrace new challenges and opportunities for professional developmentPerform comprehensive pharmacy billing functions across both pharmacy and medical benefitsConduct benefits investigations to verify patient coverage, eligibility, and reimbursement requirementsPrepare and submit prior authorizations (PAs) in accordance with payer-specific guidelines and timelinesManage claims adjudication processes, including review, troubleshooting, and resolution of rejected or denied claimsCoordinate and support patient access through copay assistance programs and other financial support resourcesSkillsHigh School Diploma or GED equivalent required1+ year of customer service experience (healthcare or pharmacy experience preferred)Strong phone and messaging etiquette with a proven ability to deliver outstanding customer supportExcellent written and verbal communication skills for effective interaction with patients, customers, and team membersDetail-oriented with strong organizational and problem-solving abilitiesAbility to work collaboratively in a team environment and build strong professional relationshipsSelf-driven and comfortable working with complex systems in a remote work environmentAdaptable to change and capable of managing multiple priorities in a fast-paced settingExperience in pharmacy-related customer service (preferred)BenefitsDentalVisionMultiple group medical plans to choose fromA 401(k) retirement savings planGroup life insuranceAccidental death and dismemberment (AD&D) insuranceFlexible spending account (FSA) and health savings account (HSA)Commuter benefitsEmployer-paid short-term (STD) and long-term disability (LTD) insuranceAdditional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)Flexible vacation timeAccrued paid sick time10 paid holidays(2 floating holidays for full time non-exempt employees)Eight weeks of paid parental leave for eligible employeesAdditional paid weeks for the birthing parent4 weeks paid caregiver leaveA Lifestyle Spending Account allowance each monthCompany OverviewFuze Health’s foundation is a combination of proven, technology-powered innovators – Truepill, LetsGetChecked and Alto Pharmacy. It was founded in undefined, and is headquartered in , with a workforce of 1001-5000 employees. Its website is https://www.fuzehealth.com/.



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