[Remote] Patient Concierge Agent | Remote - U.S.

Note: The job is a remote job and is open to candidates in USA. Allara is a comprehensive women’s health provider specializing in expert care for women through every life stage. The Patient Concierge Agent will provide compassionate support to patients, ensuring seamless communication with providers and assisting with appointment scheduling and inquiries. Responsibilities • Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses. • Act as a liaison between patients and providers, relaying critical information with accuracy. • Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings. • Communicate billing-related updates from the finance team to patients, ensuring clarity and support. • Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism. • Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly. • Identify patient pain points and share insights to improve the overall experience. • Stay informed about Allara’s evolving services to provide accurate and up-to-date support. Skills • 1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting. • Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations. • Exceptional attention to detail. • Ability to problem-solve creatively, ensuring smooth coordination of medical requests. • Strong technical skills, comfortable navigating multiple systems, and working with sensitive data. • A quiet, private workspace with reliable internet to support confidential patient communications. • Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred. Company Overview • Allara is a specialty care platform that offers a healthcare program for women's hormonal health and PCOS through virtual appointments. It was founded in 2020, and is headquartered in Manhattan, New York, USA, with a workforce of 11-50 employees. Its website is Apply tot his job