[Remote] Patient Account Specialist- Customer Support-Remote (Must reside in the United States)

Note: The job is a remote job and is open to candidates in USA. Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. They are seeking a Remote Patient Account Specialist to assist patients with billing, insurance, and other inquiries while providing a courteous experience.ResponsibilitiesAnswer inbound patient calls in a high-volume call center environment, providing assistance billing questionsEscalate unresolved issues to the Accounts Receivable (AR) teamProcess payments and set up payment plansCommunicate effectively to resolve billing concernsBuild rapport by being courteous and friendlyMaintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive lightRefer complex or difficult calls/situations to the team lead or managerOther duties and projects as assignedSkillsHigh School diploma or equivalent experienceAbility to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalismExceptional communication skills, including oral, written and presentations abilitiesStrong active Listening, attention to detail, and capacity to multitask effectivelyProven ability to identify and resolve problems in a timely mannerSelf-motivated with the ability to stay on task and participate in routine check-insMust have a quiet, distraction-free workspace that meets HIPAA compliant standardsProficiency in Microsoft Office Suite or similar software applicationsHigh-volume call center experience and/or medical billing experienceHealthcare industry experienceBenefitsAnnual paid Charity Day to give back to a cause meaningful to you100% employer paid medical health insurance premium option availableDental and Vision insurance401(k) with company matchGenerous PTO and paid holidaysSupportive team and leadership invested in your successCompany OverviewUpstream Rehabilitation is an outpatient physical therapy provider. It was founded in 2004, and is headquartered in Birmingham, Alabama, USA, with a workforce of 5001-10000 employees. Its website is http://www.upstreamrehabilitation.com/.



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