[Remote] Partner Operations & Enablement Manager

Note: The job is a remote job and is open to candidates in USA. Leasecake is a fast-growing SaaS platform that helps multi-location businesses manage their real estate. The Partner Operations & Enablement Manager will lead project management for customer implementations and develop the third-party implementation partner program to scale delivery alongside business growth.ResponsibilitiesLead project management for customer implementations from kickoff through go-liveDevelop and scale our third-party implementation partner program - recruiting, certifying, and supporting partners who deliver Leasecake implementationsOwn partner enablement content, leveraging AI-assisted tooling to produce training, certification, and operational materials at scalePartner with Sales, Customer Enablement, and our internal delivery team to deliver a coherent customer experienceShape the project management playbooks, partner standards, and quality metrics that scale with the businessOwn project plans, timelines, milestones, and stakeholder communicationCoordinate cross-functional resources (data management, accounting, real estate, engineering) to deliver on commitmentsDrive on-time, on-quality delivery with clear status reporting and proactive risk managementManage scope, change requests, and issue resolution throughout the implementation lifecycleRecruit, evaluate, and onboard new partner firms in coordination with Sales / Business DevelopmentOwn partner certification, standards, and quality criteriaManage partner performance against SLAs and customer outcomesLead partner-related customer escalations and continuous improvementOwn partner enablement content, including training curriculum, certification materials, and operational documentationLeverage AI-assisted tooling to scale content production efficientlyMaintain the partner-facing knowledge base and operational reference materialsContribute to customer-facing enablement content in coordination with Customer EnablementPartner with Customer Enablement on transitions from implementation to ongoing customer successCoordinate with Sales / Business Development on partner-sourced opportunities and joint go-to-market motionProvide structured feedback to Product on implementation and partner needsServe as the interface to Engineering for technical implementation requirements and escalationsSkills10+ years of professional experience, including significant time in project management and customer-facing implementation rolesExperience managing complex SaaS or enterprise software implementations with multiple stakeholders and dependenciesExperience leading a partner channel program, vendor program, or structured third-party delivery model is a strong advantagePMP, PRINCE2, or equivalent project management certification is a plusSaaS or technology-enabled environment experience is strongly preferredExcellent project management discipline; able to manage multiple complex projects simultaneously with strong attention to scope, timeline, and riskStrong vendor and partner management skills; comfortable holding external parties accountable to standardsProven ability to shape and operationalize frameworks such as playbooks, SOPs, certification programs, and quality criteriaStrong analytical orientation; comfortable with project metrics, partner performance data, and operational dashboardsEffective communicator with senior stakeholders, peers, partners, and project teamsComfortable with AI-assisted content tooling for scalable enablement productionOwnership mentality – you take responsibility for outcomes, not just tasksBuilder – you take pride in shaping strong playbooks, processes, and operational standardsDetail-oriented and rigorous – you keep complex projects on track without losing perspectiveCustomer-focused – you care deeply about the experience customers receive, regardless of who delivers itPartnership-minded – you build trust and accountability with external partners while protecting Leasecake's standardsPragmatic – you balance long-term program development with short-term executionCollaborative – you partner well across functions and recognize that customer outcomes are a team resultThis is a remote position open to candidates who are legally authorized to work in the United StatesWe are unable to sponsor or take over sponsorship of employment visasAdditionally, candidates must be currently located within the U.S. to be considered for this roleExperience in commercial real estate, lease administration, multi-location operations, or franchise/multi-unit business models is preferred but not requiredBenefitsCompetitive Base Annual SalaryFull Remote FlexibilityFull-TimeMonday through FridayMedicalDentalVisionSTDLTD/ADDLifeFSAMatching 401kGenerous Time Off Policy11 Paid HolidaysOffice Goes to Minimal Staffing the Last Week of the YearCompany OverviewLeasecake is a lease and location management platform for multi-unit operators and franchises. It was founded in 2017, and is headquartered in Winter Park, Florida, USA, with a workforce of 51-200 employees. Its website is http://www.Leasecake.com.