[Remote] Partner Education Lead

Note: The job is a remote job and is open to candidates in USA. Abridge is a company dedicated to enhancing healthcare understanding through AI-powered solutions. The Partner Education Lead will oversee clinician training programs, ensuring effective onboarding and training experiences that foster clinician engagement and adoption of their technology. This strategic role involves collaboration across teams to align training with product releases and enhance clinical workflows.ResponsibilitiesOwn and lead the clinician onboarding and end user training programs across all implementationsRun the monthly training update cadence aligned to Abridge's product release cycle, ensuring content updates are complete by each GA dateDevelop and refine the onboarding strategy tailored to clinician roles and points in the customer journeyTriage and respond to incoming training requests from the broader team , ensuring PX has the assets they need when they need themPartner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up timesCoordinate across Clinical Success, Product, PMM, and Implementation to ensure nothing falls through the cracks on a releaseDesign and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve)Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflowsCollaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignmentOwn and administer the LMS - including SOP documentation, learning path configuration, partner specific pages, and engagement reportingCreate partner-specific LMS pages with appropriate branding, learning pathways by care setting, and product configurationBuild materials and tooling that scale — reducing burden on partner-facing teams over timePartner with Implementation teams on LMS onboarding updates and ensure the right Engineering support for SSO configuration and provisioning at scaleTrack training effectiveness through feedback loops, engagement metrics, and adoption outcomes; report to PX leadership regularlyIterate on the training model as Abridge scales, raising the bar on clinician satisfaction and long-term retentionSkills4+ years of experience in clinician training, learning & development, or a related enablement role — ideally in health tech or clinical educationDemonstrated experience owning end-to-end content production across live, recorded, and self-serve formatsExperience implementing or administering an LMS (learning management system)Strong project management instincts — you can run a monthly cadence, manage competing requests, and keep a module library current without dropping anythingHigh craft standard for content quality, brand consistency, and clinician-appropriate communicationComfortable working cross-functionally with Product, PMM, Clinical, and Ops stakeholdersStrong communication skills and the ability to build trust with both internal teams and partner organizationsFamiliarity with EpicExperience with tools like Tight Studio, Loom, or Pitch for video and deck productionBackground working in or alongside a Partner Experience or Customer Success orgBenefitsGenerous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employeesComprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.Paid Parental Leave: Generous paid parental leave for all full-time employees.Family Forming Benefits: Resources and financial support to help you build your family.401(k) Matching: Contribution matching to help invest in your future.Personal Device Allowance: Tax free funds for personal device usage.Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.Compensation and Equity: Competitive compensation and equity grants for full time employees.Company OverviewAbridge is an AI-driven platform that transforms patient-clinician conversations into structured clinical notes for healthcare industries. It was founded in 2018, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://www.abridge.com.