[Remote] Part-Time Virtual Customer Service Rep.

Note: The job is a remote job and is open to candidates in USA. Team Georgia Careers is seeking a part-time Virtual Customer Service Representative for the Secretary of State Call Center in Georgia. The role involves assisting customers by providing exceptional service, answering inquiries, and efficiently resolving issues under supervision.ResponsibilitiesServe as the primary point of contact for inbound calls to the Secretary of State Call CenterDeliver friendly, professional, and knowledgeable customer service, ensuring all inquiries are addressed clearly and promptlyStay up to date on all Secretary of State (SOS) policies, procedures, and division-specific information to provide accurate guidance to customersUtilize approved resources and tools to enhance customer service and resolve issues effectivelyMeet established performance goals and metrics related to call volume, quality, and customer satisfactionIdentify and report recurring technical or administrative issues to the appropriate team or departmentAccurately document customer interactions and update records as necessaryPerform other related duties as assignedSkillsAt least 3 months of experience in a call center environmentHigh school diploma or equivalentStrong understanding of customer service principles and processesAbility to manage a high volume of calls from a diverse publicExcellent listening skills to identify customer issues and provide accurate informationFamiliarity with relevant laws, regulations, and policies, with the ability to apply them effectivelyAbility to maintain detailed logs and records of customer interactionsStrong organizational skills and ability to multitask in a fast-paced environmentClear and effective verbal and written communication skillsAbility to research and access the correct information to assist customersProficiency with databases and telephone systems to handle high call volumesBasic computer skills and comfort using electronic systems for daily tasksAbility to communicate clearly and effectively with both customers and internal teamsPrevious customer service experience in a high-volume settingCompany OverviewWe're Team Georgia Careers, the official career website for the State of Georgia! Making a difference in the lives of 10 million Georgians every day. It was founded in undefined, and is headquartered in Atlanta, GA, US, with a workforce of 10001+ employees. Its website is https://careers.georgia.gov/.



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