Remote Part-Time Patient Care Coordinator
About the position
Responsibilities
• Schedule patient appointments based on customer contracts and provider availability across platforms including EMR and proprietary software
• Contact insurance carriers to verify a patient's insurance eligibility, benefits and requirements
• Ensure collection of patient payments according to practice fee schedules
• Demonstrate and apply knowledge of HIPAA regulations, high proficiency of general office procedures and workflows
• Manage multi-platform integration and adherence in all practice workflows
• Clearly document all communications and contacts with providers, patients and personnel in standardized documentation and messaging
• Perform patient call backs, maintain clear and concise communications with patients
• Maintain provider schedules and templates according to availability
• Ensure any charting and appointment needs for meaningful use adherence are conducted within workflows as required
• Communicate with technology, product and other departments as needed for issues, concerns or workflow development
• Contact and communicate with referring and referred providers
• Ensure billing processes are consistent, well-documented and submitted in a timely manner
Requirements
• Experience in a physician practice, call center and/or large health institution - required
• Experience managing direct reports in a medical setting - required
• An understanding of all pertinent federal and state regulations, including HIPAA and OSHA
• Excellent computer skills including Microsoft Office/G-suite and Internet use
• Detail oriented with excellent organizational skills
• Plans and prioritizes to meet deadlines
• Excellent customer service skills; communicates clearly and effectively
• Ability to multitask and remain focused while managing a high-volume, time-sensitive workload
• Knowledge of computer-based data management programs and information systems, as well as medical records and EMR/EHR technology
• Excellent verbal and written communication skills
Nice-to-haves
• Familiarity with cloud based EHR programs
• Awareness of trends and evidence regarding overweight & obesity
• Open and honest receptivity to cultural diversity
• Willingness to provide feedback to our team regarding our programs in support of continuous quality improvement
• Understanding of service quality and how it is measured
Benefits
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay
Apply Now
Apply Now
Responsibilities
• Schedule patient appointments based on customer contracts and provider availability across platforms including EMR and proprietary software
• Contact insurance carriers to verify a patient's insurance eligibility, benefits and requirements
• Ensure collection of patient payments according to practice fee schedules
• Demonstrate and apply knowledge of HIPAA regulations, high proficiency of general office procedures and workflows
• Manage multi-platform integration and adherence in all practice workflows
• Clearly document all communications and contacts with providers, patients and personnel in standardized documentation and messaging
• Perform patient call backs, maintain clear and concise communications with patients
• Maintain provider schedules and templates according to availability
• Ensure any charting and appointment needs for meaningful use adherence are conducted within workflows as required
• Communicate with technology, product and other departments as needed for issues, concerns or workflow development
• Contact and communicate with referring and referred providers
• Ensure billing processes are consistent, well-documented and submitted in a timely manner
Requirements
• Experience in a physician practice, call center and/or large health institution - required
• Experience managing direct reports in a medical setting - required
• An understanding of all pertinent federal and state regulations, including HIPAA and OSHA
• Excellent computer skills including Microsoft Office/G-suite and Internet use
• Detail oriented with excellent organizational skills
• Plans and prioritizes to meet deadlines
• Excellent customer service skills; communicates clearly and effectively
• Ability to multitask and remain focused while managing a high-volume, time-sensitive workload
• Knowledge of computer-based data management programs and information systems, as well as medical records and EMR/EHR technology
• Excellent verbal and written communication skills
Nice-to-haves
• Familiarity with cloud based EHR programs
• Awareness of trends and evidence regarding overweight & obesity
• Open and honest receptivity to cultural diversity
• Willingness to provide feedback to our team regarding our programs in support of continuous quality improvement
• Understanding of service quality and how it is measured
Benefits
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay
Apply Now
Apply Now