[Remote] Part Time Customer Service Representative (Bilingual / Remote)

Note: The job is a remote job and is open to candidates in USA. Titan Technologies is hiring a bilingual (English/Spanish) Customer Service Representative, based in Houston, Texas, supporting the United States Citizen and Immigration Services (USCIS). The role involves handling sensitive calls from applicants regarding their immigration status and requires strong customer service skills along with a commitment to excellence.ResponsibilitiesResolve high volumes of calls and tickets using prepared scripts and an extensive knowledge libraryGather and verify applicant data while documenting every interaction with high detailMaintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situationsAccess the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operationSkillsUS Citizenship and the ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) cardHigh School Diploma/GED and at least 6 months of customer service experienceFull bilingual proficiency (Spanish/English) in both verbal and written communicationAdvanced proficiency in Microsoft Windows, Microsoft Outlook, and Google ChromeAbility to successfully pass a level 2 government background investigation and drug screenA dedicated, distraction-free environment is mandatoryReliable high-speed cable or fiber service is required; satellite, cellular, and DSL are strictly prohibitedProof of ISP service levels must be provided prior to hiringBenefitsTitan will provide trainingPotential for Conversion: This part-time role includes the potential to convert to a full-time position after 90 days of service, contingent upon individual performance, attendance, and operational requirements.Company OverviewTitan Technologies specializes in transformative information technology solutions and services. It was founded in 2016, and is headquartered in Destin, Florida, USA, with a workforce of 501-1000 employees. Its website is https://titantechnologies.com.