[Remote] Paige Datacom Customer Service Specialist - Remote - Eastern / Central Time Zone

Note: The job is a remote job and is open to candidates in USA. GCG is a company focused on powering, connecting, and automating the world. They are seeking a Customer Service Specialist to support their growing customer base in the utility scale solar market, where the role involves managing customer inquiries, processing orders, and ensuring effective communication between customers and sales teams.ResponsibilitiesServe as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returnsMaintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolutionProvide regular order status updates and proactively communicate lead times, shipment details, and potential delaysGenerate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time informationFollow up on quotes and open opportunities to address outstanding questions and support conversionEnter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teamsSet up new customer accounts in internal systems to support efficient quoting and order processingPartner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issuesEscalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as neededSupport resolution paths that minimize disruption, support repeat business, and maintain strong customer relationshipsSkills4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environmentWorking knowledge of quote-to-order and order management processesAbility to independently manage multiple priorities and deadlines in a fast-paced, high-accountability settingStrong attention to detail and commitment to accuracyProficiency with CRM, ERP, and internal communication toolsWorking knowledge of Microsoft Office (Outlook, Word, Excel)Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partnersBenefitsEligibility for a performance-based bonusComprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you needCompany-paid life and disability insurance401(k) with company matchOptions for supplemental critical illness, accident, and hospital indemnity plansPTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needsEmployee Assistance Program (EAP), wellness incentives, and telehealth accessDental and vision plansFSAs/HSAs with company contributionsPet insuranceLegal servicesID theft protection for peace of mindCompany OverviewGCG is a global provider of wire, cable, and connectivity products, as well as customized solutions for automated factories, serving diverse sectors including Communications, OEM, Data Centers, Renewable Energy and more. It was founded in 2016, and is headquartered in Chicago, Illinois, US, with a workforce of 1001-5000 employees. Its website is https://www.gogcg.com/.