[Remote] Overnight NOC Analyst II

Note: The job is a remote job and is open to candidates in USA. VC3 is a company that provides managed IT services and solutions to municipalities and organizations across the United States and Canada. They are seeking a NOC Analyst II to monitor and maintain network and systems performance, troubleshoot issues, and mentor junior analysts. This role offers the opportunity to work flexible hours and be part of a team committed to delivering excellence in IT services.ResponsibilitiesMonitor network and system performance using various monitoring tools and softwareIdentify and troubleshoot complex network and system issues, escalating as necessaryPerform and assist identification and troubleshooting of complex network and system issues, acting as a point of escalation as necessaryPerform system and network device configurations and deployments, as coordinated with the Backup Specialists and Toolset Orchestration SpecialistsMaintain accurate documentation of network and system configurations and changesCollaborate with cross-functional teams to resolve issues and implement solutionsMonitor and respond to alerts and notifications generated by our network and system monitoring toolsProvide timely and effective communication of network and system issues to internal and external stakeholdersParticipate in on-call rotation and respond to after-hours incidents as neededMentor and train Analyst I on network and system monitoring best practicesEnsure Tickets are properly created and notated to account for timeManage personal workload and ensure that service level agreements (SLAs) are metAdditional duties as requiredSkillsAssociate's degree in Computer Science or related field, or equivalent work experience3+ years of experience in network and system monitoring or related fieldExperience with network and system monitoring tools; ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plusKnowledge of advanced networking concepts such as load balancing, VPN, and firewallsAdvanced understanding of server and operating system concepts, including Windows and LinuxStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work independently and in a team-oriented environmentAttention to detail and ability to prioritize multiple tasksWillingness to learn and adapt to new technologies and processesBenefitsEmployee and Family Assistance ProgramCompany-matched 401(k)/RRSP plansStructured development through our Leadership AcademyMonthly learning sessionsMentorship programsLearning reimbursementsInternal career fairsJob shadowingPersonalized career-pathing to support internal mobilityCompany OverviewVC3 is a managed service provider that serves governments, financial services institutions, and commercial firms. It was founded in 1994, and is headquartered in Columbia, South Carolina, USA, with a workforce of 501-1000 employees. Its website is http://www.vc3.com/.