[Remote] Outbound Sales Specialist (Telecommunications) - Remote

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is committed to attracting and growing the best talent in a people-focused environment. They are seeking an Outbound Sales Specialist who will connect with customers, analyze their needs, and offer customized solutions to support their suite of products and services.ResponsibilitiesConnect with customers from coast-to-coastConduct outbound calls for customer retention, sales, and servicesPromote and recommend the latest products and services to customers on outbound sales queuesManage call flows, provide first call resolution and satisfying customer expectationsStrive to understand the customer’s situation and recognize the customer’s needs while providing customized solutionsCreate a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectivesMeeting key performance indicatorsFollowing up with customers to ensure customer satisfaction and expanding sales opportunitiesTake accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your ownAccurately resolve customer questions with a high level of professionalismAccurately document customer interactions within the appropriate systemsCommunicate effectively to customers regarding account information, products, pricing, promotions, etcMaintain a high level of competition and product knowledgeMaintain a high level of confidentialityOther job tasks as requiredSkillsExperience in Customer Care, Retention, Inbound Sales, or Outbound Sales is mandatoryA flexible schedule (including evenings and weekends)An ability to build rapport with customersAn ability to navigate multiple computer systemsAn ability to work in a target-driven environmentA secure area to store company and customer related informationPower outlets for both a PC and MonitorHigh Speed internet (10MB or greater)A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-FiApple or Android phone (not Mandatory)BenefitsAttractive Monthly Compensation Plans with no minimum sales thresholdIncremental monthly incentive programs for sales performance deliveryEPP (Employee Purchase Plan) with material monthly discount post 6 months employment.Several local and national discount programs accessible through our Employee Perks ProgramCompany OverviewNTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.



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