[Remote] Outbound Customer Service Repesentative

Note: The job is a remote job and is open to candidates in USA. SWBC is seeking a talented individual to provide customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance coverage and identifying uninsured loans. The role involves resolving inbound and outbound service calls, assisting with account maintenance, and providing timely updates to insurance data.ResponsibilitiesResolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account’s history fileRefers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrityAssists in performing time-sensitive account maintenance before and after account processing cyclesEnters updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department proceduresPrepares, packages, and mails insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutionsSkillsHigh School Diploma or equivalency requiredMinimum of zero to six (0-6) months of data entry, in-bound, out-bound or other related call center, telemarketing or related experienceExcellent interpersonal, organizational and telephone etiquette skillsStrong workflow and communication skills (both written and oral)Able to operate a computer and basic office equipmentAble to type 40 WPM accurately and operate a 10-key calculator by touchInsurance or banking experience preferredBenefitsCompetitive overall compensation packageWork/Life balanceEmployee engagement activities and recognition awardsYears of Service awardsCareer enhancement and growth opportunitiesLeadership Academy and Mentor ProgramContinuing education and career certificationsVariety of healthcare coverage optionsTraditional and Roth 401(k) retirement plansLucrative Wellness ProgramCompany OverviewSWBC is a provider of insurance, mortgage, and investment services to financial institutions, businesses, and individuals. It was founded in 1976, and is headquartered in San Antonio, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.swbc.com.