Remote Outbound Call Center Agent

Remote Full-time
Employer Industry: Healthcare Insurance

Why Consider This Job Opportunity...
• Competitive pay up to the maximum amount specified in the job description
• Opportunity for career advancement and growth within the organization
• Remote work opportunity with the flexibility to choose a dedicated work area
• Supportive work environment that values communication and problem-solving skills
• Chance to make a positive impact on members' healthcare experience

What To Expect (Job Responsibilities)
• Meet production, quality, and regulatory expectations
• Review and determine if cases require additional clinical review
• Make outbound calls to providers and members for case information
• Demonstrate proficiency in solving complex problems using available resources
• Set up cases correctly and document required information

What Is Required (Qualifications)
• High School Diploma / GED
• 1+ years of professional experience in an office or healthcare environment
• Prior customer service experience making outbound calls
• Proficiency in using Microsoft Office Products
• Ability to work an eight-hour shift Monday-Friday between 7am-7pm

How To Stand Out (Preferred Qualifications)
• Previous experience working with back office medical platforms and/or authorizations systems
• Experience in the Healthcare Industry, Hospital, Physician's Office, or Medical Clinical setting
• Professional experience in a Clerical or Administrative support related role
• Quick learner of various computer systems or applications

#HealthcareInsurance #RemoteWork #CareerGrowth #CompetitivePay #ProblemSolving

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