[Remote] Organizational Services Clinical Care Navigator

Note: The job is a remote job and is open to candidates in USA. Lyra Health is a leading provider of evidence-based mental health care, serving millions globally. They are seeking a Clinical Care Navigator to provide expert consultation and coordinate support for employees navigating behavioral health concerns, ensuring safety and connection to high-quality care.ResponsibilitiesProvide clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns, workplace dynamics, and appropriate support strategiesCoordinate and facilitate responses to critical incidents, including identifying appropriate responders, organizing logistics, and conducting follow-up care outreachDeliver discreet, high-touch clinical support to executives and VIP employees, ensuring timely and sensitive handling of complex concernsRespond to calls and emails from company representatives (HR, ER, benefits leaders) with clinical expertise and Lyra resource guidanceReach out to employees identified as high-risk or in crisis, offering in the moment support, risk assessment, safety planning, and care navigation to ensure connection to carePartner with internal departments such as Customer Success, Workforce Transformation, operations, and clinical leadership to ensure seamless coordination of services and alignment with contractual commitmentsMaintain accurate, timely, and confidential records of all interactions in compliance with HIPAA and Lyra protocolsIdentify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferencesIndependently manage a caseload of complex, multi-need clientsSkillsMaster's degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc). We're unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be consideredMust have two years post license experience (EAP/clinical call center experience preferred or organizational consulting)Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting), CISD coordination, working with HR/ER and/or corporate leadership teamsMust be a full time resident of the United States; work cannot be completed from outside the United StatesCertified Employee Assistance Professional (CEAP)Bilingual, Spanish-speaking candidates strongly preferred (but not required)Company OverviewLyra helps companies improve access to effective mental health care for their employees. It was founded in 2015, and is headquartered in California City, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.lyrahealth.com.