[Remote] Organizational Design Data Consultant

Note: The job is a remote job and is open to candidates in USA. Fathom Management LLC is a consulting firm focused on modernizing contact centers for a large U.S. health agency. The Organizational Design Data Consultant will analyze HR and organizational data to support the planning and implementation of clinical contact center consolidation, providing actionable insights for data-driven decisions. Responsibilities • Analyze HR, staffing, and operational datasets to identify trends, gaps, and opportunities for optimization in clinical contact center consolidation • Develop, validate, and maintain data models/reports supporting workforce planning, resource allocation, and attrition forecasting • Prepare data-driven presentations, dashboards, and reports for project leadership and key stakeholders • Support scenario modeling and impact analyses to inform transition plans and workforce alignment • Design and execute analyses to support understanding of current-state vs. future-state staffing needs, leveraging both descriptive and predictive analytics • Collect, clean, and validate data from multiple sources to ensure data integrity and reliability • Collaborate with project teams to translate findings into actionable recommendations for staffing, training, and workforce deployment • Support the design of optimized operating models in partnership with clinical and operational teams, ensuring all business process improvements are grounded in data-based insights Skills • 2+ years of experience in data analysis, workforce analytics, HR analytics, or related roles (healthcare/contact center setting preferred) • Proficiency in data analysis tools (Excel, Power BI, Tableau, SQL, or similar), as well as strong proficiency in Worklith Office suite • Experience working with HR systems and contact center data sources • Familiarity with data visualization and dashboard creation • Demonstrated ability to translate complex data into actionable business insights • Excellent written and verbal communication skills, especially presenting findings to non-technical audiences • Bachelor's degree in Data Science, Analytics, HR Management, Business, Healthcare Administration, or related field • Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust • Experience supporting federal healthcare clients, particularly the VA or DoD • Experience with clinical contact center operations and healthcare workflows • Experience supporting large-scale transformation projects through data analysis and reporting • Demonstrated ability to handle, analyze, and interpret large structured/unstructured datasets Benefits • Paid vacation • Sick leave • Holidays • Health insurance • Life insurance • Military leave • Training • Tuition reimbursement • A wellness program • Short- and long-term disability • 401(k) retirement plan with company matches/immediate vesting • Commuter benefits • And more Company Overview • Fathom Management is a leading provider of Recruiting and Staffing Solutions and Support. It was founded in 2015, and is headquartered in Montgomery, Texas, USA, with a workforce of 0-1 employees. Its website is