[Remote] Oracle Health Federal Technical Customer Service Administrator

Note: The job is a remote job and is open to candidates in USA. NetSuite is on a mission to create a human-centric healthcare experience powered by unified global data. They are seeking a Customer Service Administrator to support end users with solutions across Federal agencies, ensuring seamless access to healthcare technology and addressing user challenges as they arise.ResponsibilitiesCreate, update, and remove end-user access across multiple domains and applications, including but not limited to Active Directory, Oracle Health applications, and third-party vendor platforms such as 3M, Nuance, and othersRespond to customer inquiries and requests submitted through phone, email, or ticketing systems, providing friendly, timely, and effective supportTroubleshoot and resolve access, login, or provisioning issues by coordinating with internal technical teams and external vendors as necessaryMaintain clear and accurate documentation of all customer interactions, actions taken, and outcomes within our ticketing systemsEscalate unresolved or urgent issues to the appropriate technical teams or management in a prompt mannerAdhere to organizational service level agreements (SLAs), data security, and privacy protocols at all timesIdentify recurring issues and collaborate with colleagues to recommend and implement service improvementsContribute to the development and maintenance of end-user documentation, FAQs, and training materialsSupport ongoing compliance initiatives and ensure all processes meet healthcare regulatory requirementsSkillsApplicants are required to read, write, and speak the following languages: EnglishCreate, update, and remove end-user access across multiple domains and applications, including but not limited to Active Directory, Oracle Health applications, and third-party vendor platforms such as 3M, Nuance, and othersRespond to customer inquiries and requests submitted through phone, email, or ticketing systems, providing friendly, timely, and effective supportTroubleshoot and resolve access, login, or provisioning issues by coordinating with internal technical teams and external vendors as necessaryMaintain clear and accurate documentation of all customer interactions, actions taken, and outcomes within our ticketing systemsEscalate unresolved or urgent issues to the appropriate technical teams or management in a prompt mannerAdhere to organizational service level agreements (SLAs), data security, and privacy protocols at all timesIdentify recurring issues and collaborate with colleagues to recommend and implement service improvementsContribute to the development and maintenance of end-user documentation, FAQs, and training materialsSupport ongoing compliance initiatives and ensure all processes meet healthcare regulatory requirementsU.S. citizenship required due to client contractsMust be able to obtain the appropriate government security clearance card applicable to your positionHigh School diploma or higher education0-2 years of end user technical supportIT support work experienceHCIT support work experienceSelf-starter capable of independently handling tasks and projectsBenefitsMedical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceCompany OverviewNetSuite is cloud computing company dedicated to delivering business applications over the internet. It was founded in 1998, and is headquartered in Redwood Shores, California, USA, with a workforce of 10001+ employees. Its website is https://www.netsuite.com/portal/home.shtml.



Apply To This Job