[Remote] Operations Systems Support Specialist

Note: The job is a remote job and is open to candidates in USA. Roers Companies is a national leader in multifamily real estate investment, development, construction, and property management. The Operations Systems Support Specialist provides day-to-day support and administration for core operational systems, serving as a key resource for internal users by troubleshooting issues and coordinating with software vendors to ensure effective system operation.ResponsibilitiesProvide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applicationsTroubleshoot day-to-day system issues and respond to user questions in a timely mannerSupport system configuration updates as neededAssist with data imports and exports between Yardi Voyager and integrated systemsSupport report requests and troubleshoot reporting issuesEscalate complex issues when needed and follow through to resolutionTrack support requests and communicate updates with internal teamsServe as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolutionSubmit, monitor, and follow up on vendor support requestsMaintain strong vendor relationships to support timely responses and issue resolutionAssist with system upgrades, updates, and release testingHelp ensure integrations between systems are functioning as expectedReport recurring issues and assist with identifying long-term solutionsAssist in developing and maintain standard operating procedures (SOPs) related to operational systemsCreate and update user guides and support materialsAssist with onboarding and training new system usersReview and update documentation to ensure ongoing accuracyBuild knowledge of how operational teams use systems in day-to-day workflowsIdentify opportunities to improve user experience and system processesShare feedback from users and recurring support trends with internal teamsStay informed on system updates and enhancements for supported platformsAssist with testing and user acceptance activities for system changes and updatesSupport operational teams in adopting system changes and updatesSupport business initiatives by continuously looking for AI products and implementing throughout the companySkillsAssociate or Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field; equivalent work experience may be considered2+ years of experience supporting ERP, property management, or other business-critical software systemsAbility to train and support users with varying levels of technical experienceExperience supporting software upgrades, testing, and system updatesAbility to create and maintain system documentation and user guidesProficiency with Microsoft Office, including ExcelStrong attention to detail and organizational skillsExcellent troubleshooting and problem-solving abilitiesAbility to communicate technical concepts clearly to non-technical usersStrong customer service mindset with a focus on timely and effective supportAbility to prioritize multiple requests and manage competing deadlinesWorks effectively across teams and departmentsMaintains strong documentation and process disciplineDemonstrates adaptability as systems and business needs evolveTakes initiative in identifying and resolving issuesExperience supporting Yardi Voyager or comparable property management softwareExperience in property management, multifamily housing, or affordable housing environmentsExperience with Yardi Voyager (preferred) or comparable ERP/property management systemsKnowledge of RentCafe, CRM Systems, or related property management technology platformsBenefitsHealth Plans - Medical, dental, vision, FSA, and HSAFamily Leave - Paid birth & bonding leaveEmployer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disabilityAdditional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance401(K) - 3% company contribution, 100% vested after 2 years of employmentCompetitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavementHealth and Wellness - fitness membership reimbursement programFree stays in Roers’ properties guest suitesRent Discount - 20% discount for employees living in Roers Companies propertiesEmployee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employmentCharitable Match Program – Roers matches employee donations to charitable organizationsProfessional Development OpportunitiesEmployee Assistance ProgramsCompany OverviewRoers Companies is a real estate agency that offers rental facilities and property investment services. It was founded in 2012, and is headquartered in Minnetonka, Minnesota, USA, with a workforce of 201-500 employees. Its website is https://roerscompanies.com.