[Remote] Operations Support Analyst - Mortgage

Note: The job is a remote job and is open to candidates in USA. Silverwork Solutions is a Mortgage FinTech startup focused on reinventing mortgage lending through automation. They are seeking an Operations Support Analyst to provide critical support to the Client Success and Software Engineering teams by managing client requests and ensuring effective communication between clients and engineering. Responsibilities As the owner of the client request process, you will capitalize on your mortgage experience to help our team work efficiently and effectively You’ll do this by gathering client issues and concerns, assisting in troubleshooting, and identifying corrective measures Basically, you will make sure that client requests make sense, communicate them effectively to the engineering team, and follow the requests through to completion and delivery to the client You’ll also monitor our automation systems and related KPIs to help ensure the quality of our services Skills Mortgage experience (i.e. Loan Officer Assistant, Loan Processor or Operations Support role) Interest and aptitude for technology and systems thinking Understanding the need for confidentiality, follow-through, and detail orientation Professional communication skills Loosely related degree Previous experience in mortgage-related roles Benefits Unlimited, discretionary PTO Profit-sharing and 401k Medical, dental, and vision benefits Flexible schedule Remote first environment with periodic in-person events Home office reimbursement and monthly internet stipend Regular virtual social events Company Overview Silverwork designs & delivers solutions that are purpose-built for the mortgage industry to transform business through cognitive technology. It was founded in 2017, and is headquartered in Chicago, Illinois, USA, with a workforce of 11-50 employees. Its website is